Shelter Ministry Support Staff

Shelter Ministry Support Staff Job Description

Position: Shelter Ministry Support Staff
Department: Program
Reports to: Shelter Ministry Program Manager
FLSA Classification: Non-exempt

Summary

Key components of the role involve guest intake and supervision, ensuring the security and safety of guests, visitors, staff & building operations and occasionally coordinating volunteers during day, evening, weekend, and holiday hours.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

Essential Functions

Essential Function 1: Client and Guest Services

• Work in a spirit of cooperation and mutual assistance with staff, guests, and volunteers.
• Administer all aspects of supervising guests such as conducting intake, assigning beds, monitoring behavior, and supervising work assignments.
• Utilize de-escalation techniques to maintain a safe environment.
• Supervise eating areas.
• Responsible for administering alcohol breath tests, carrying out appropriate action, and documenting outcomes.
• Greet volunteers and supervise their time as needed.
• Monitor the front entrance for incoming donations, promptly greet donors, and ensure they receive timely, courteous assistance.
• Remain attentive to donor activity to minimize wait times and provide a positive, respectful donation experience.

Essential Function 2: Safety and Facility Operations

• Ensure proper implementation and use of New Life Center policies and operational procedures.
• Responsible for building and grounds security; conduct security rounds throughout designated shifts to ensure interior and exterior areas are safe and secure.
• Contact emergency services or law enforcement when necessary.
• Responsible for maintaining the cleanliness of the shelter through supervision of guests and personal participation.

Essential Function 3: Administrative and Team Support

• Maintain guest records and departmental records.
• Oversee all aspects of financial accountability during designated shifts, including collecting rehab service fees, issuing receipts, and maintaining proper documentation.
• Participate in staff meetings as requested by Administration.
• Attend conferences, seminars, and training events as required by Administration.
• Assist with other departmental mission work as required and maintain open and effective communication with peers and all mission staff.
• Other duties as assigned.

ADA & Reasonable Accommodations
New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Erika Collins, Shelter Ministry Program Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Program Director, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.