Shelter Case Manager

Job Overview

Provides counseling, service management, and advocacy to Shelter participants. Provides information, referrals, and counseling to callers.

Responsibilities and Duties

• Provides empowerment-based advocacy counseling, service management, and crisis intervention for Shelter participants.
• Meets with new participants within one (1) business day and completes a service plan within 72 hours of admittance.
• Safety planning and assessing the lethality of the resident’s situation.
• Meets with participants on a daily regular basis for follow-up sessions.
• Secures information (such as medical, lethality, and social factors) contributing to the resident’s situation.
• Assist victims filling victim compensation applications and relocation assistance .
• Manages all aspects of assigned participants and acts as focal point with primary responsibility for services rendered to those participants.
• To ensure safety, Shelter Advocates will provide safety planning with resident; first meeting, when resident is employed, when out in the community, upon exiting the program, and all other changes that may occur.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case. Follows up with resident to encourage regular sessions.
• Assist participants with arranging for transportation to appointments, court appearances, etc. Provides encouragement and moral support to participants.
• Refers participants to community resources and other organizations based on the resident’s needs.
• Maintains file; records progress on each assigned resident. Maintains written records required for statistical reporting and programmatic objectives. Prepares and provides statistical information monthly.
• Attends weekly case conferences meetings and completes initial and follow-up presentation forms to report progress for each adult resident for which the position is responsible.

Occasional duties or projects which may be performed at irregular intervals:

• Processes Injunctions for Protection, as needed.
• Provides transportation for participants, on occasion, utilizing agency vehicles.
• Performs other related duties as assigned.
• Answers and screens incoming crisis calls to the shelter, and admits screened participants into the shelter. Provides callers with information and referrals to other agencies as appropriate. Questions caller to determine situation, ensures caller meets the shelter’s guidelines for admittance, and completes screening form. Registers resident entering the shelter which includes performing intake interview, lethality assessment, completing registration information, safety planning, and providing tour of the shelter.
• Facilitate support groups on various topics.
• Must be willing to work flexible hours to meet participant’s needs.

Accountability: Areas in which the position is accountable/responsible

• Quality Control: Has high accountability for quality of service participants receive.
• Records: Accountable for ensuring records and documentation are accurate and current.
• Policies/Procedures: Adheres to DCF standards, and policies and procedures of the Agency.

Supervision Responsibility:

• Not applicable.

Business-Related Contacts:

• Internal contacts: All agency staff involved with participant service including transitional housing, outreach, and thrift store.
• External contacts: Has frequent contact with community agencies for participant advocacy including Hillsborough County Sheriff’s Office Child Protection Investigation Division, Bay Area Legal Services, law enforcement, and hospitals.