Shelter Case Manager

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone.

As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY:

Under the supervision of a Director, the Case Manager is responsible for provision of case management and custodial services within CHC. Essential functions of the position are client intake and assessment, case planning, documentation, and basic individual and group counseling. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California.

ESSENTIAL FUNCTIONS:

1. Provide case management services.

The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes:

a. Intake:

• Welcome youth to the program;

• Review intake documentation

b. Full Assessment:

Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and the accessing of resources for the youth.

c. Individual Service Plan:

• Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;

• Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the transition to a new Phase in the program;

• Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;

• Develop and maintain knowledge of and connection to community resources;

• Make appropriate referrals for services within CHC and to community agencies;

Engage in positive transition planning with the youth.

d. Documentation:

• Document regular progress notes in youth’s case record (HMIS and ETO) for those youth assigned to his/her case load.

• Complete documentation specific to external grants as required;

• Document pertinent information in Transition Log, Critical Incident Reports, Follow-Up forms, etc., as necessary.

e. Case Review:

Prepare and present assigned cases at monthly Client Progress Review Meetings.

f. Group Facilitator:

Facilitate psycho-educational and support group activity with youth on a regular basis.

Provide custodial supervision as follows:

a. Punctuality and consistency for assigned shifts as well as all scheduled meetings, including transition, staff meetings, and training.

b. Perform duties as assigned to meet the needs of youth and ensure adherence to the daily program schedule. This includes, but is not limited to:

• facilitating group case management meeting with youth;

• ensuring the cleanliness and safety of the facility;

• providing crisis intervention, as necessary;

• providing regular supervision of residents and activities.

3. Other program duties as assigned by the Director. Such duties may include, but are not limited to the following program areas: HOPWA, ILP, HMIS, charts/chart room audits, or other specialized contract duties.

JOB REQUIREMENTS:

EDUCATION: Bachelor’s degree in Psychology, Sociology, Social Work or related field OR an Associate’s degree in Psychology, Sociology, Social Work or related field and 2 years of case management experience, preferably with homeless or runaway youth.

EXPERIENCE: In lieu of a Bachelor’s Degree, must have a minimum of 4 years of case management experience, preferably with homeless or runaway youth.

SKILLS: Must be a self-starter and team player with the ability to work with other staff. Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual in Spanish preferred but not required.

TRANSPORTATION: Must have a valid CA Drivers License, reliable transportation and a good driving record.

WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. Full-time 40 hours per week.

SUPERVISORY DUTIES: This position does not perform supervisory duties

EQUIPMENT USED: Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effective both orally and in written form.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud.

We Are an Equal Opportunity Employer

Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at 1-323-461-3131, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at [email protected].

If you are experiencing issues submitting your application and accompanying materials, please email [email protected].