SharePoint Support Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

SharePoint Support Specialist

Role ID – BICES-0008

Role Background

NATO requires a SharePoint Support Specialist to support the BICES Support Unit (BSU) at NATO Headquarters in Brussels.

The role is responsible for maintaining and upgrading the SharePoint environment used by the BICES NATO HQ Element and providing second- and third-level support to NATO IS/IMS user communities. RFQ BICES-0008 - SharePoint Tec… RFQ BICES-0008 - SharePoint Tec…

Role Duties and Responsibilities

• Maintain and upgrade the BICES SharePoint environment.
• Provide Level 2 and Level 3 SharePoint/application support.
• Support SharePoint infrastructure and web applications.
• Gather and analyse business requirements.
• Support content management systems and website development/maintenance.
• Perform MySQL and SQL development and support.
• Support backup and recovery operations.
• Provide information assurance and application support.
• Perform application testing, release management and quality assurance.
• Support SQL design, development and maintenance.
• Troubleshoot and optimise application performance.
• Ensure browser compatibility.
• Work across multiple projects in a multinational environment. RFQ BICES-0008 - SharePoint Tec… RFQ BICES-0008 - SharePoint Tec…

Essential Skills

• Microsoft SharePoint 2013 or later.
• SharePoint infrastructure and web application development.
• Visual Studio.
• Team Foundation Server.
• Business requirements analysis and gathering.
• Content Management Systems.
• Website development and maintenance.
• MySQL and SQL.
• Backup and recovery.
• Information assurance support.
• Application support and testing.
• Release management.
• SQL design, development and maintenance.
• Testing and Quality Assurance.
• Performance optimisation and browser compatibility.
• Strong analytical and problem-solving skills.
• Ability to work with limited supervision.
• Strong written and verbal communication.
• Advanced English

Desirable:

• SQL Reporting Services (SSRS).
• SharePoint Object Model.
• SharePoint App Model.
• Client-Side Object Model.
• Document Handling System (DHS).
• REST API.
• 5+ years designing and implementing software at functional-services level.
• Experience in national administration and/or an international public-sector organisation.
• Understanding of the NATO HQ international environment. RFQ BICES-0008 - SharePoint Tec…

Experience

• Higher secondary education with at least 3 years of post-related experience.
• At least 1 year of SharePoint experience.
• At least 1 year of business requirements analysis/gathering experience.
• At least 1 year of experience with Microsoft SharePoint 2013 Certification (or above) or Current Microsoft Industry Standard.
• At least 1 year across the specified application/database/support areas.
• At least 1 year with SharePoint, Visual Studio and Team Foundation Server.
• At least 1 year in testing and quality assurance.
• At least 1 year in performance optimisation and browser compatibility.

Educations and Certifications

• Higher secondary education – required.
• At least 1 year of experience in Microsoft SharePoint 2013 Certification (or above) or Current Microsoft Industry Standard.

Working Location

NATO Headquarters, Brussels, Belgium.

Working Policy

Full-time on-site.

• 2027 Base: 4 January – 31 December 2027
• Scope: 1,672 hours
• 2028 option: January - 31 December 2028 up to 1,672 hours
• NDA required.

Travel: Occasional business travel may be required. Importantly,

Travel expenses will be reimbursed directly to the individual in addition to the hourly rate.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance