Overview
The Work
The Automation AI Developer will play a critical role in leveraging artificial intelligence technologies, including custom GPT and virtual assistants, to modernize and streamline processes within the Department.
ACTIVE SECRET CLEARANCE REQUIRED.
Responsibilities
Key Responsibilities
- Stay current with Department AI initiatives, including StateChat (CoDrafter and customGPT), Northstar, Copilot, ORION, and AIRE.
- Research and evaluate new technologies to identify opportunities for innovation and process enhancement.
- Work across bureaus and departments to define technical requirements, identify priority use cases, and deploy effective solutions aligned with organizational needs.
- Ensure proficiency in evolving M365 and SharePoint capabilities and best practices, applying this knowledge to all deployments.
- Ensure all development and deployment activities comply with Department security, privacy, and responsible AI principles.
- Manage the health, configuration, security, and modernization of SharePoint farms, sites, and service applications.
- Serve as Tier 3 technical lead for troubleshooting, development, and migration projects between SharePoint versions (e.g., SharePoint 2007 to 2016).
- Design, test, and deploy SharePoint infrastructure solutions.
- Support office operations related to information flow and documentation.
- Develop and implement governance plans for SharePoint environments, including site provisioning processes and data retention policies.
- Introduce new features and innovations using Power Apps and Power Automate workflows to improve processes and productivity.
- The AI Developer must execute the full lifecycle development of customizable SharePoint agents (virtual assistants), including research, design, testing, deployment, and continuous improvement.
- Define chatbot scope, target users, and success metrics.
- Collaborate with stakeholders to determine requirements and priorities.
- Organize and configure relevant SharePoint content sources for reliable AI responses.
- Customize agent tone, response style, and conversation parameters to meet organizational requirements.
- Train agents with sample queries to ensure response validity and effectiveness.
- Conduct user acceptance testing and document results for refinements.
- Establish governance protocols for agent management, content updates, and responsible AI practices.
- Integrate authentication and permissions controls to maintain compliance with SharePoint security frameworks.
- Provide complete user documentation, quick guides, FAQs, and training materials.
- Conduct periodic user training sessions to aid in agent adoption and usage.
- Analyze feedback and usage data to refine agent performance and deploy updates.
- Other Duties as Assigned
Qualifications
Qualifications – Here’s What You Need
- IT Experience: A minimum of 8+ years in IT, with at least 4 years of specialized SharePoint design, development, and administration experience.
- Migration Expertise: Demonstrated experience in version migrations, including SharePoint 2007 to 2016.
- Cloud Applications: Familiarity with Office 365 and Google for Government tools.
- Secret Clearance is required.
- List & Site Management: Proficiency in custom list creation, form configuration, and comprehensive Site Settings navigation.
- Records Management: Implementation and governance of records management policies.
- Workflows: Expertise in out-of-the-box workflows and no-code workflow solutions, including reusable and site-specific workflows.
- Design: Hands-on experience with no-code design tools such as Publishing/Wiki pages, Master Pages, CSS, and page layouts.
- Web Parts: Advanced knowledge of all out-of-the-box web parts, including filters and connections.
- Deep expertise in SharePoint, including Designer tools and InfoPath innovations.
- Proficiency in PowerShell, SQL Server, Active Directory, and Power Platform (PowerApps, Power Automate).
- Business process diagramming with Microsoft Visio.
- Experience working within federal agency settings, preferably Department of State.
- Familiarity with managing sensitive or classified data in SIPR/NIPR environments.
- Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
- Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
- Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
- Exceptional verbal and written communication skills.
- Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
- Must be self-motivated and able to work well independently as well as on a multi-functional team.
- Ability to handle sensitive and confidential information appropriately
- Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
- Microsoft Office Specialist (MOS)—SharePoint 2010 or higher.
Our Commitment to you / overview of benefits
- Medical, Dental and Vision Insurance; Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Reports to: Program Manager
Working Conditions
- Professional office environment, with the ability to work onsite in the main office.
- Must be physically and mentally able to perform duties extended periods of time.
- Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
- Must be able to establish a productive and professional workspace.
- Must be able to sit for long periods of time looking at computer screen.
- May be asked to work a flexible schedule which may include holidays.
- May be asked to travel for business or professional development purposes.
- May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.