Services Manager - Service Delivery Management

Join the best

Baker Hughes is a global energy technology company that serves the oil and gas industry in more than 120 countries. Our Pressure Pumping business offers innovative solutions—both physical and digital—that improve efficiency, increase production, and maximize the value of oil and gas fields. As a fundamental part of well construction and production operations, our equipment plays a key role in ensuring safe, efficient, and reliable services for our customers.

Role Summary:

• Responsible for leading and executing integrated projects, ensuring the highest standards of quality, safety, and operational performance. Experienced in strategic leadership, risk management, financial administration, continuous improvement, customer relationship management, and multidisciplinary team coordination. Focused on optimizing business results through the application of PMP methodologies, strengthening the QHSE culture, and driving operational excellence in complex and highly demanding environments. Among my responsibilities are the following:
• Reinforce the company's QHSE policies and actively participate in the compliance and continuous improvement of the Baker Hughes Management System, while maintaining service quality as the foundation of every operation and continuously driving operational excellence.
• Ensure that all work is executed with the highest standards of quality by utilizing iPRA and DRA processes to assess operational readiness and results, while ensuring full compliance with the Service Quality Plan and the 3PV process for integrated projects.
• Lead continuous improvement initiatives for both customer evaluation processes and internal operations, identifying business needs and opportunities to strengthen the company's competitive position in the market.
• Apply Project Management Professional (PMP) methodologies throughout all phases of integrated projects, leading project governance structures, improving operational efficiency, ensuring compliance with organizational standards, and supporting commercial teams in the assessment and mitigation of project-related business risks.
• Manage and control project budgets, costs, and financial objectives throughout the project lifecycle, including the review and approval of expenditures.
• Lead the implementation of solutions and the execution of corrective actions arising from project-related events across Mexico.
• Serve as the integrated operational liaison between customers and managers from each service line, ensuring alignment, communication, and effective project execution.
• Coordinate with the Contracts Manager on monthly project closeouts and contractual matters, as well as with Product Lines, 3PVs, QHSE, and Human Resources regarding staffing, personnel development, and workforce planning.
• Develop annual business plans aligned with the organization's strategic objectives and growth initiatives.
• Be responsible for long-term planning and key management decision-making processes.
• Review and evaluate critical technical services, coordinate operational activities, and make key decisions to ensure safe, efficient, and successful project execution.

Qualifications/Requirements:

• Bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience with Integrated Projects.
• Minimum 10+ years of relevant experience in the oil and gas industry
• Comprehensive knowledge of Field Service operations and well construction/Completion.
• Promotes a culture of performance across multiple Product Lines, functions, and external parties.
• Has good understanding of the entire well construction process and operations.
• Excellent leadership, strong interpersonal, influencing and planning skills.
• Demonstrated ability to work in a global matrix organization.
• Understanding of the service delivery process and the technical nature of the business.
• Frequently visit the Baker Hughes base and the TPVs base to review tool failure investigations and conduct quality assurance checks on the equipment.

Desired Characteristics/Skills:

• Manages written and oral English as a working language.
• Decision-making and Situational Leadership skills in diverse geographic and cultural environments
• Strong digital literacy (MAPS/FRACAS, BHOS, MtJC, MtPC, MS Tools)
• Strong data capture and clear, concise reporting skills
• Strong organizational and problem-solving skills
• Strong interpersonal and relationship skills
• Advanced knowledge of:
• Continuous Improvement systems and visual management
• Reliability engineering and root cause/corrective action
• Performance management systems and strategy deployment
• Project Management, Risk Management, and MOC
• Management Systems and Three Lines of Defense modeling

• Reports to: Latam Operational Excellence Manager (Services Manager - Service Delivery Management)

Work in a way that works for you

We recognize that every person is different and that the way they work and perform at their best is unique to them. That’s why we offer work arrangements that support both our operational needs and the well-being of our employees.

This position operates on a rotating schedule that may include day and night shifts. Specific details regarding the schedule will be shared during the selection process.

Working with Us

Our people are at the heart of everything we do at Baker Hughes. We know we achieve better results when our employees are engaged, developed, and able to bring their full potential to work. We invest in well-being, talent development, and leadership programs to help our teams succeed.

Working for You

Our innovations have transformed the energy industry for over a century. To continue building the future of energy, we value and reward people who embrace challenges and make a positive impact.

When you join Baker Hughes, you’ll enjoy:

Modern work-life balance policies and wellness programs.

Comprehensive private health care options.

Life and disability insurance programs.

Financial programs tailored to your needs.

Additional voluntary and optional benefits

The Baker Hughes internal title for this role is: Services Manager - Service Delivery Management