Services Account Executive

Job Summary

As a Services Account Executive, you are the face of the Professional Services (PS) organization to our clients and internal account teams. Your primary responsibility is to evangelize and sell NetApp’s Consulting and Managed Services offerings, while helping customers unlock greater value from their data, infrastructure, and cloud investments.

This role operates in a hybrid capacity, blending overlay support with direct opportunity ownership. You will partner closely with NetApp account teams, solution architects, and technical specialists, while also proactively originating and driving service-led opportunities within strategic accounts. A key expectation is to evolve beyond traditional attach motions toward independently building and closing services engagements.

You will engage with large-scale enterprise and service provider environments, working with customers to identify needs across modernization initiatives such as hybrid cloud adoption, platform engineering, AI-enabled infrastructure, and operational transformation. Success in this role requires the ability to connect business outcomes to technical capabilities including automation, observability, reliability, performance optimization, and cost efficiency.

In this role, you will:

• Serve as a trusted advisor to both customers and NetApp account teams on the value of Professional Services
• Identify and qualify new services opportunities, including both attach and standalone services motions
• Develop and present compelling service proposals aligned to customer priorities and operational challenges
• Build and maintain senior-level relationships across customer organizations (Director through CIO/CTO-level)
• Drive pipeline creation through proactive engagement, account planning, and service-led strategy
• Collaborate cross-functionally to shape offerings that align with evolving customer needs, including emerging data and AI-driven use cases

This is a quota-bearing role with a base plus incentive compensation structure and significant opportunity to exceed targets.

Job Requirements

• 8+ years of direct consulting or services sales experience, preferably within large-scale enterprise, hyperscaler, service provider, or telecom environments
• Demonstrated ability to originate and close service-led opportunities, not solely attach to product sales
• Experience engaging customers on platform-level concerns, including:
  • Instrumentation & telemetry / observability
  • Automation & orchestration
  • Reliability, availability, and performance optimization
  • Cost optimization / FinOps principles within large-scale environments
• Proven ability to operate in complex, highly matrixed environments with both overlay and direct sales responsibilities
• Strong business acumen combined with the ability to credibly engage technical stakeholders (architects, SREs, platform leaders)
• Executive presence with strong communication skills; comfortable leading discussions with Director through CIO/CTO-level audiences
• Experience with professional services scoping, proposal development, and Statement of Work (SOW) creation and negotiation
• Highly self-motivated, with the ability to operate effectively in unstructured environments and proactively build pipeline
• Strong collaboration skills, with a track record of influencing account teams and driving alignment across stakeholders
• Proficiency in Microsoft Excel and PowerPoint

Preferred Qualifications

• Experience selling into or working with hyperscalers, large service providers, or telecom operators
• Familiarity with AI/ML infrastructure, data platforms, or high-performance workloads
• Exposure to cloud economics and FinOps frameworks
• Experience working with or selling into platform engineering, DevOps, or SRE organizations

Education

• BS/BA and a minimum of 8 years of applicable experience; or equivalent combination of related education, training, and industry experience
• Quota-bearing sales experience required