ADVANCE SOLUTIONS INFOTECH PTE. LTD. · Singapore ·
Designs, implements, and maintains ServiceNow workflows (ITSM, customer, employee, risk) for a Singapore-based team, integrating third-party systems and advising on platform scalability.
Responsibilities
· Create and maintain a detailed view of the existing architecture.
· Minimum 3 end to end projects experience in module of ServiceNow.
· Able to demonstrate implementation experience within minimum 3modules of ServiceNow workflows (IT, Customer, Employee & Risk)
· Establish architectural controls to ensure the correct technical solution are used when delivering business solutions.
· Expert in integrations with 3rd party applications
· Recommend emerging technology & process enhancements.
· Analyse the impact of new requirements.
· Resolve technical escalations, including responding to defects.
· Participate in process & requirement workshops, providing expertise best practices & emphasizing streamlined processes & systems.
· Manage all updates, enhancements, patches, and environment changchanges with the ServiceNow platform.
· Partner to identify and resolve technical issues.
· Consult with Product Owner on Strategy, Design and Engineering of Platform
· Create target state vision through designs, standards, and patterns.
· Assess technical debt for criticality and scope.
· Advise implementation design to ensure alignment with best practice and scalability.
· Identify and communicate platform capabilities and opportunities for platform roadmaps.
· Review and approve new standards, patterns, and practices.
· Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance.
· Contribute to community forums and communities of practice withinthe company.
· Participate in SCRUM activities: Understand team’s deliverables and communicate prioritized list of work to be delivered.
Experience
· Bachelor’s in computer science, Information Systems or related discipline.
· 3+ years' IT experience working in related workflow tools.
· Knowledgeable of ITSM, workflow development practices and techniques.
· Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator.
· 3+ years' experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform.
· Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript.
· Experience with scrum and other agile based methodology of software development.
· Clear and concise written and verbal communication skills.
· Analytical, multi-tasking and problem-solving skills.
· Ability to work effectively in a team environment with aggressive deadlines and multiple priorities.