ServiceNow Solutions Architect

Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Solutions Architect to lead the design, development, and evolution of the ServiceNow platform for a federal client. In this role, you will define the end-to-end technical architecture for NSF's secure, scalable ServiceNow ICM solution and ensure all configurations, integrations, data, security, and reporting components align with platform best practices.

Location: Hybrid remote, with occasional on-site as needed

Key Responsibilities:

• Develop solution architecture diagrams, data models, interface designs, security models, and environment strategies.
• Define the ICM case taxonomy, lifecycle states, assignment logic, evidence/document handling, and role model.
• Determine when to use out-of-box capabilities, configuration, scoped applications, or approved extensions.
• Design REST/SOAP integrations and data exchanges with NSF grant-management and enterprise systems.
• Define logging, audit, reporting, retention, and monitoring approaches.
• Lead architecture reviews and resolve cross-cutting technical issues.
• Guide release, update-set/source-control, CI/CD, and production deployment practices.
• Support security authorization, performance testing, disaster recovery, and operational transition planning