Job Title\: ServiceNow Pre-sales and Solutions executive - Business Development
Location\: Chennai, Bangalore, Hyderabad
Hire Type\: Full Time
Experience Level\: 9+ years
Job Summary\:
We are seeking an experienced ServiceNow Solution Architect (Presales) to join our ServiceNow business Group. In this role, you will be responsible for leading the presales activities, working closely with the sales, bid and account team. You will act as a technical expert during the sales cycle, showcasing the capabilities of ServiceNow, designing solutions and ensuring that the proposed solution aligns with the client’s business needs. The ideal candidate will have extensive experience in designing and implementing enterprise-level solutions using ServiceNow.
Key Responsibilities\:
- Collaborate with sales, account and other stakeholders to understand customer requirements, and design tailored ServiceNow solutions that addresses the business challenges and maximize value
- Lead the response to the RFP’s/RFI’s by providing detailed technical inputs and creating solution deliverables
- Work with sales and bid teams to develop technical proposals and ensure alignment between proposed solutions and customer requirements
- Participate in customer workshops, bid defense activities
- Stay updated on ServiceNow product releases, competitive landscape, and industry trends to effectively position the ServiceNow solutions
- Conduct detailed DEMO’s/presentations during the client visit and effectively communicate how ServiceNow can address their business challenges
Technical Skills\:
- 9+ years of experience in ServiceNow presales
- Strong experience with ServiceNow platform including modules like ITSM, ITOM, SPM, HRSD, CSM & more
- Proficiency in developing & delivering client presentations and POC’s
- Ability to design and document solutions that complement customer requirements and existing technology landscape
- Familiarity with cloud technologies and infrastructure with an understanding of how ServiceNow solutions integrate with these platforms
- ServiceNow/Other certifications
- ServiceNow System Administrator (Preferred)
- ITIL V3/4 Foundation (Preferred)
- Certified implementation specialist (Desired)
Soft Skills\:
- Excellent communication skills
- Presentation skills
- Analytical thinking and problem solving
- Ability to work collaboratively
- Ability to work in fast paced environment
Why Cognizant SNBG\:
- ServiceNow Global Elite Partner
- Collaborative and supporting Environment
- Work with industry leaders
- Opportunity for career growth and professional development
Job Summary
Drive the design and enhancement of AI infrastructure agent solutions that integrate analytics workflows with enterprise Service Now platforms in a hybrid work model. Apply deep experience in automation incident management and data driven optimization to improve operational resilience and business decision quality. Collaborate with cross functional teams to implement scalable AI components that streamline processes and elevate user experience.
Responsibilities
- Design and implement AI infrastructure agent solutions that integrate tightly with Service Now to automate incident handling request fulfillment and workflow orchestration in a secure and scalable manner.
- Develop robust interfaces between analytics platforms and Service Now modules to ensure efficient data exchange monitoring and reporting that supports transparent operational insights.
- Optimize AI agent performance by analyzing operational metrics and user interaction data refining algorithms and configurations to reduce resolution time and increase process reliability.
- Collaborate with analytics stakeholders to translate business requirements into technical AI infra agent capabilities that drive measurable improvement in service quality and resource utilization.
- Configure and extend Service Now components to support AI driven automation such as intelligent routing prioritization and knowledge suggestions that enhance productivity and user satisfaction.
- Create detailed technical design documents runbooks and standards that guide consistent deployment scaling and maintenance of AI infra agent solutions across hybrid environments.
- Implement monitoring and alerting strategies for AI agents and Service Now integrations using analytics to identify anomalies early and support proactive remediation actions.
- Conduct performance tuning of data pipelines and Service Now integrations to ensure low latency response stable throughput and predictable behavior under varying load conditions.
- Coordinate with security and compliance teams to embed access control logging and data protection practices into AI infra and Service Now workflows supporting responsible and accountable operations.
- Provide advanced troubleshooting for complex AI agent and Service Now incidents using structured analytics approaches to identify root causes and implement sustainable corrective actions.
- Guide adoption of best practices in AI infra engineering and analytics usage within project teams helping peers apply standards that improve system robustness and business value.
- Evaluate emerging AI infra tools Service Now features and analytics techniques recommending targeted innovations that align with organizational strategy and deliver societal impact through improved service efficiency.
- Partner with business and operations teams to showcase how AI infra agent solutions and analytics insights reduce friction for end users and contribute to more responsive and inclusive services.
Qualifications
- Bring eight to ten years of experience in designing and implementing enterprise grade infrastructure solutions with a strong focus on AI powered automation in complex environments.
- Demonstrate expert hands on proficiency with Service Now configuration customization and integration including incident management request management and workflow capabilities.
- Apply deep domain experience in analytics including data modeling metric definition and insight generation to inform AI infra agent behavior and continuous improvement strategies.
- Use strong programming and scripting skills in common enterprise languages to build connectors automation scripts and integration components that support AI and Service Now workflows.
- Exhibit advanced capability in using monitoring and observability tools to analyze performance reliability and user experience of AI infra and Service Now solutions and drive tuning efforts.
- Communicate fluently in English as a native speaker across written documentation technical discussions and stakeholder presentations to ensure clarity and shared understanding.
- Operate effectively in a hybrid work model by coordinating tasks documentation and collaboration tools that maintain productivity and alignment without requiring travel.
Certifications Required
Service Now Certified System Administrator or equivalent AI and analytics certification