ServiceNow Quality Assurance Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Quality Assurance Processes, Quality Metrics, Software Testing Process

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a Quality Assurance Specialist to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will develop, implement, and sustain quality control and testing processes that ensure NIAID’s ServiceNow platform, workflows, and associated documentation meet stringent quality assurance standards. You will be responsible for defining quality metrics, executing structured test cycles, validating system functionality, and performing formal and informal reviews throughout the development lifecycle.

The Quality Assurance Specialist will work closely with developers, administrators, business analysts, architects, and federal stakeholders to validate functionality, ensure compliance, and maintain comprehensive quality assurance documentation.

Other responsibilities will include:

• Develop, implement, and maintain quality control methodologies aligned with NIH and NIAID standards.
• Define quality metrics, acceptance criteria, scoring parameters, and quality assurance processes.
• Create and execute test plans, test scripts, test cases, and traceability documentation for ServiceNow enhancements, integrations, and operational updates.
• Conduct functional, regression, integration, and accessibility test cycles for ServiceNow modules and customizations.
• Evaluate hardware, software, configurations, and documentation for compliance and accuracy.
• Participate in design reviews, sprint demonstrations, release readiness sessions, and other formal and informal review stages throughout the development lifecycle.
• Document defects, track resolution, validate fixes, and maintain accurate QA evidence throughout the release process.
• Collaborate with ServiceNow developers, architects, and business analysts to confirm test results, clarify requirements, and ensure deployment readiness.
• Maintain QA artifacts, test results, defect logs, traceability matrices, and compliance documentation.
• Identify recurring issues or quality trends and provide recommendations for continual improvement.

Required Qualifications and Skills:

• Bachelor’s degree (or equivalent experience).
• 5 or more years of experience in software quality assurance, testing, or process quality in a large computer-based environment.
• Hands-on experience testing or supporting ServiceNow in enterprise environments.
• Demonstrated experience developing quality metrics, acceptance criteria, scoring parameters, and QA methodologies.
• Demonstrated experiencedeveloping and executing test plans, test cases, test scripts, test data, and expected results.
• Experience performing functional, regression, and integration testing.
• Experience participating in structured lifecycle reviews such as design reviews, sprint demos, and release readiness checkpoints.
• Familiarity with ITSM, ITOM, CMDB, SecOps, or related enterprise workflow testing.
• Ability to analyze system behavior, workflows, and documentation to identify defects and recommend corrective actions.
• Strong documentation skills with high attention to detail.
• Experience in Agile environments with structured change and release management.
• Strong communication and collaboration skills.
• Ability to obtain and maintain NIH Public Trust.

Desired Skills:

• Experience using ServiceNow Automated Test Framework (ATF).
• Knowledge of accessibility and Section 508 validation processes.
• Experience with API and integration testing through REST, SOAP, or MID Server patterns.
• Experience supporting security or vulnerability response validation activities.
• Experience creating QA dashboards or reports using ServiceNow or similar tools.
• QA-related certification, such as CSQA, CSTE, ISTQB.
• Experience working in federal health IT environments or NIH programs.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $93,662 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA MD Rockville

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans