ServiceNow Project Manager (Delivery Coordination | Agile | ITAM/ITOM/CSM)

Requirement ID: 10832211 Location: Amsterdam, Netherlands Work Mode: Onsite Start Date: 01 October 2026 Duration: 6 Months Experience: 8–10 Years Status: Open

Role Overview

We are seeking an experienced ServiceNow Project Manager to own delivery coordination for a high‑performance hub supporting enterprise ServiceNow initiatives. Acting as the single point of contact for the Architect, you will manage resourcing, scheduling, escalations, SLA adherence, and utilization reporting. This role requires strong project delivery capability, deep understanding of ServiceNow modules, and proven experience driving Agile execution across multi‑disciplinary teams.

You will ensure smooth onboarding of new resources, manage risks and issues, and uphold delivery KPIs across ITSM and DevSecOps metrics.

Key Responsibilities

Delivery Coordination & Governance

• Own end‑to‑end delivery coordination for the hub.
• Act as the single point of contact for the Architect for resourcing, scheduling, and escalations.
• Ensure SLA adherence, utilization reporting, and delivery KPI tracking.
• Manage risks, issues, and dependencies across ServiceNow workstreams.

Agile Execution & Planning

• Lead Agile delivery execution across sprints and releases.
• Manage capacity planning, sprint planning, and backlog governance.
• Support cross‑functional teams in delivering high‑quality ServiceNow solutions.

ServiceNow Project Delivery

• Scope and coordinate ServiceNow project delivery activities.
• Work with ServiceNow PPM, PMO, and reporting tools.
• Support delivery across ITAM, ITOM, CSM, and NowAssist (preferred).

People & Stakeholder Management

• Handle escalations and conflict resolution.
• Coordinate onboarding for new TCS resources.
• Maintain strong communication with stakeholders and leadership teams.
• Ensure alignment across architects, developers, testers, and business teams.

Required Technical Skills

• ServiceNow project delivery scoping & coordination.
• Risk & issue management.
• Agile delivery execution (Scrum).
• Capacity planning, sprint planning, backlog management.
• ServiceNow PPM, PMO, and reporting tools.
• Knowledge of ServiceNow ITAM, ITOM, CSM; NowAssist preferred.

Certifications (Preferred)

• PMP or equivalent project management certification.
• CSA – Certified System Administrator (preferred).
• Agile certification (Scrum Master, PMI‑ACP, SAFe, etc.).

Behavioural Competencies

• Escalation handling & conflict resolution.
• Strong stakeholder management and communication.
• Ability to work effectively in Agile/Scrum environments.
• Structured, proactive, and delivery‑focused mindset.

Competencies

• ServiceNow Delivery
• Agile Project Management
• ITSM & DevSecOps KPIs
• Stakeholder Management
• Risk & Issue Management