ServiceNow Product Manager, ITOM/ CMDB

Job Summary:

The ServiceNow Product Manager, ITOM/ CMDB oversees a product technical strategy and roadmap. They bridge the gap between engineering and business teams, translating user needs and business goals into technical requirements, managing product development, and ensuring products meet both technical specifications.​ ​

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description:

• Develops roadmap for the product based on input from internal stakeholders, business, market research and their own industry insight.
• Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Quality Assurance: Monitor solution quality through testing, reviews, and adherence to standards.​
• Defining Requirements – Translate business requirements into actionable tasks for the team.​
• Leads Product Teams. Oversee the allocation of product team resources within approved funding to the most valuable initiatives.
• Track, and report on key performance indicators (KPIs) for the product.
• Works closely with Development/Engineering and other teams to deliver products that align with vision, meets business needs and are delivered to a consistently high-quality standard.
• Proactively identify potential risks and bottlenecks, and develop mitigation strategies and backup plans.
• Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
• Act as the point of contact for stakeholders on product progress and changes.​
• Clearly articulate complex technical concepts to various audiences to gain buy-in and align stakeholders.
• Collaborate with stakeholders to gather requirements and feedback.​
• Backlog Management – Prioritize, refine, and maintain the product backlog.​
• Adheres to strong IT governance in the project and program management Centers of Excellence
• Establish transparent communication channels with internal and external stakeholders, building strong, influential relationships and ensuring alignment with product goals and objectives
• Ensuring Product Quality – Ensure deliverables meet the agreed-upon acceptance criteria and quality standards.​
• Oversee technology contracts: to ensure compliance, cost-effectiveness, and strategic alignment​

Additional Job Description:

• Must possess strong leadership skills to guide and influence cross - functional teams.
• Proficient in Agile frameworks and experience working in an Agile environment.
• Be the recognized expert in the business on the product and relevant technology
• Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders
• Data and outcome driven mindset.
• Customer- Centric thinking: Deep understanding of customer needs and how to create value.
• Excellent communication skills, able to manage multiple stakeholders and expectations
• A strong understanding of IT infrastructure, architecture, and project management.
• Bachelor's Degree Master's Degree A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field MBA

Pay Range:

$136,200.00 - $204,200.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.