ServiceNow IRM Senior Analyst
Northern Trust · Chicago, IL ·
- Seniority
- Senior
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
ROLE MANDATE
Lead the functional analysis and definition of enterprise Governance, Risk and Controls capabilities delivered through ServiceNow Integrated Risk Management. The role combines deep IRM platform knowledge, broad GRC domain expertise, and senior-level business analysis to turn complex risk, compliance, audit, and control needs into clear, scalable, testable solutions. The successful candidate will operate as the bridge between Risk, Compliance, Audit, Operations, Product Management, Architecture, Engineering, Data, and Testing teams.
Position Summary
The Senior ServiceNow IRM Business Analyst is the functional lead for one or more GRC capabilities and a subject matter expert in the end-to-end risk and control lifecycle. This individual leads discovery, process analysis, requirement definition, solution validation, and adoption activities for ServiceNow IRM. The role ensures that business outcomes, regulatory expectations, enterprise taxonomies, data standards, and platform best practices are reflected in the delivered solution.
This is not a generalist requirements role. The successful candidate should be able to challenge unclear requests, connect requirements across GRC disciplines, identify downstream impacts, and guide stakeholders toward consistent enterprise processes that favor sustainable, out-of-the-box platform capabilities over unnecessary customization.
Key Responsibilities
GRC and IRM Functional Leadership
Provide senior-level functional expertise across the ServiceNow IRM suite and the broader governance, risk, compliance, and audit ecosystem.
Connect requirements across the end-to-end lifecycle, including taxonomy and foundational data, identification and assessment, controls, testing and monitoring, issues and remediation, reporting, and assurance.
Advise stakeholders on fit-to-platform options, process standardization, reuse, and implications for adjacent capabilities.
Act as the functional owner for assigned capabilities from discovery through implementation, validation, deployment, and continuous improvement.
Discovery, Process Analysis and Requirements
Plan and facilitate workshops with business, risk, compliance, audit, operations, data, and technology stakeholders.
Document current-state and target-state processes, business rules, decision points, roles, handoffs, data needs, controls, pain points, and expected outcomes.
Translate business and regulatory needs into unambiguous functional requirements, user stories, acceptance criteria, process flows, data definitions, and traceability artifacts.
Perform gap, impact, dependency, and root-cause analysis across processes, data, workflows, integrations, reporting, security roles, and operating-model responsibilities.
Maintain requirement quality throughout delivery, including versioning, approvals, traceability, and change control.
Solution Definition and Delivery Partnership
Partner with Product Owners, architects, engineers, platform teams, data teams, and test leads to shape scalable ServiceNow IRM solutions.
Lead functional design reviews and showbacks, confirm that proposed configurations satisfy business intent, and document decisions and tradeoffs.
Support backlog refinement, prioritization, sprint planning, dependency management, release planning, and readiness activities.
Identify where requests conflict with enterprise standards, duplicate existing functionality, introduce control gaps, or create unsustainable customization.
Support production triage and enhancement analysis by distinguishing defects, data issues, training gaps, process gaps, and new requirements.
Testing, Adoption and Operational Readiness
Define end-to-end business scenarios and acceptance criteria spanning multiple IRM capabilities and lines of defense.
Coordinate functional validation and user acceptance testing, including test data, expected outcomes, defect clarification, retesting, and business sign-off.
Ensure process documentation, role guidance, training inputs, communications, support procedures, and reporting needs are ready for release.
Partner with change and business teams to drive adoption, capture feedback, and prioritize improvements based on business value and control outcomes.
Salary Range:
$95,600 - 162,400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.