ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation

As a ServiceNow Engineer (f/m/d) for App Engine & AI-Enabled Automation, you will design and develop workflow automation solutions on the ServiceNow platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency.

This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using ServiceNow Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations.

A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards.

This position will be based in Munich, Frankfurt, or Hong Kong.

What you will do

App Engine Development & Workflow Automation

• Design and develop workflow automation solutions using ServiceNow App Engine and Flow Designer
• Maintain a strong understanding of the ServiceNow Core Platform, including data model, security model, workflows, integrations, and platform architecture
• Configure and customize ServiceNow applications aligned with business and operational requirements
• Build reusable components (flows, modules, templates) to support scalable and maintainable solutions
• Ensure solutions are optimized for usability, performance, and long-term sustainability

AI-Enabled Automation

• Implement AI-enabled capabilities within ServiceNow workflows (e.g., intelligent routing, automation recommendations, workflow enhancements)
• Work with platform capabilities to enhance automation efficiency and decision-making
• Ensure responsible and compliant usage of AI within enterprise workflows

Integration & Connectivity

• Design and implement integrations between ServiceNow and upstream/downstream systems using:
  • REST / SOAP APIs
  • Webhooks and event-based integrations
  • Integration Hub spokes and custom actions
• Maintain and optimize existing integrations for reliability and performance
• Implement monitoring, logging, and error handling for integration processes

Citizen Developer Enablement

• Guide business users and citizen developers on best practices and usage of ServiceNow capabilities
• Review and improve solutions to ensure alignment with platform standards and avoid technical debt
• Promote sustainable and scalable development practices within the squad

Collaboration & Delivery

• Collaborate with business analysts, product owners, and stakeholders to define and deliver automation solutions
• Participate in Agile ceremonies (sprint planning, backlog refinement, reviews)
• Troubleshoot and resolve workflow, integration, and platform-related issues
• Contribute to continuous improvement of development practices and delivery efficiency

Governance, Compliance & Documentation

• Ensure all solutions comply with:
  • Platform governance standards
  • Security and secure development policies
  • Regulatory and audit requirements
• Produce and maintain technical documentation:
  • Solution designs
  • Architecture diagrams
  • Runbooks and operational guides
• Support auditability, data integrity, and operational resilience of solutions

What you bring

• 3–5 years of hands-on experience in ServiceNow development, particularly in App Engine and workflow automation
• Proven experience delivering end-to-end ServiceNow solutions in enterprise environments
• Experience working in operations or business-facing squads is desirable
• Exposure to low code / citizen development environments is a plus
• Experience in regulated industries (e.g., financial services, insurance) preferred
• Familiarity with Agile delivery models
• Strong experience with:
  • ServiceNow App Engine and Flow Designer
  • Integration Hub (custom actions and spokes)
  • ServiceNow scripting (JavaScript, Business Rules, Script Includes)
• Solid understanding of:
  • Workflow automation design patterns
  • API-based integrations (REST/SOAP)
  • Error handling, logging, and monitoring practices
  • Ability to design reusable and scalable ServiceNow solutions
  • Understanding of enterprise IT landscape, identity, and security concepts
• Certifications (Recommended):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Integration Hub / Flow Designer Micro-Certifications
  • Additional CIS certifications are an advantage
• Strong analytical and problem‑solving skills, with the ability to troubleshoot complex integration and workflow issues
• Ability to communicate technical concepts clearly to both technical and non‑technical stakeholders
• Collaborative mindset, with experience working closely with business analysts, process owners, and platform teams
• Strong organizational skills, with the ability to manage multiple tasks and priorities in parallel
• Willingness to continuously learn and adapt as the ServiceNow platform and enterprise landscape evolve
• Understanding of Artificial Intelligence (AI), AI-enabled workflow capabilities within ServiceNow
• Awareness of AI governance, ethical considerations, and responsible usage
• Ability to apply AI features to enhance automation and operational efficiency

What we offer

• We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Securing your future: Access to company pension/savings plans
• Shared success: Company share purchasing plan
• Support for what matters: Mental health and wellbeing programs
• Investments in your career: Career opportunities within the entire Allianz Group
• Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
• Volunteering time
• … and so much more!

About Allianz Global Investors

Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience.

We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position. If you need support to navigate our websites or at any stage during your application, please send an email with your request to [email protected].

To Recruitment Agencies:

Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place.

Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.

Finally, please do not contact hiring managers directly.

Join us. Let’s care for tomorrow.

How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the “Additional Information” section, and submit your application.

To support our recruiters, we use Fit Score—an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience.

Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.

103789 | IT & Tech Engineering | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent