Must Have Technical/Functional Skills ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules Roles & Responsibilities Technical Competency Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / …