ServiceNow Developer Lead / Architect / LATAM

Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)

English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project

End client: Technology / services company based in Canada

Key responsibilities

• Technically lead the ServiceNow development team.
  
• Design the solution architecture for the ITSM and SPM modules.
  
• Review and approve team developments, ensuring best practices and platform standards.
  
• Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
  
• Manage instance configuration, upgrades and platform lifecycle.
  
• Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
  

Preferred certifications (non-blocking)

• Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
  
• Certified Implementation Specialist – SPM (CIS-SPM).
  
• ServiceNow Certified Technical Architect (CTA) – differentiator.
  

Additional technical skills

• Advanced command of JavaScript, GlideScript, Scripted REST APIs.
  
• Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
  
• Experience with Performance Analytics and Dashboards in ServiceNow.
  
• ITIL v4 (certification desirable).
  

Selection process:

• Resume review and certification verification.
  
• Technical interview in English with the client team.
  
• Technical assessment on the ServiceNow platform.
  
• Final culture / fit interview with the client.