ServiceNow Developer_L3R6587W

Experience:

5+ years experience in Service Catalog development/administration/implementation/

configuration using the ServiceNow ITSM solution

Responsibilities:

Responsible for developing/administering technical solutions on the ServiceNow tool

a platform for design and catalog development

Understands the differences between the configuration and customization of the ServiceNow

platform and apply experience to complete the analysis

Good practice web programming techniques to configure robust solutions utilizing the

ServiceNow platform while making informed recommendations to process users.

Applies innovative technology to business processes in order to develop new solutions and

troubleshoot issues

Consults with Process Leaders to develop appropriate technical solutions in Service Now

Follows up on outstanding development needs and provides timely status reports to the

project manager

Advises on options, risks,s and impacts on business/ITIL processes

Communicates technical problems and solutions to both technical and non-technical

audiences

Primary Skills:

Knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS

Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI

Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts, etc;

Strong customer service and excellent verbal/written communication

ITIL/ServiceNow certified

Desired Skills:

Hands-on Integrations experience with third-party tools/applications with ServiceNow using

plugins & custom integrations

MID Server configurations for Integrations & data pull

Discovery, Asset Management, CMDB knowledge & experience

Non-ITSM application development experience is an added advantage

Understand the full application lifecycle

Desired past work experience with industry-leading providers of ITSM tools