ServiceNow Developer

Mid · 3+ yrs | Remote / hybrid | Reports to: ServiceNow Tech Lead | Openings: 3

Role Summary

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Build

• Scoped application components: tables, business rules, script includes, UI policies, and Agent/UI Builder workspaces for NOC agents.
• Flow Designer flows and IntegrationHub spokes that pull network KPI reports into tickets and push updates back.
• Event Management rules that turn raw alarms into correlated alerts and incidents.
• Catalog items, knowledge articles, and intake-quality checks that catch incomplete tickets before acceptance.
• ATF tests for your own work, with a clean handoff into code review.

Responsibilities

• Pick up stories from the Tech Lead, build to the agreed patterns, and get them through review.
• Write integrations against documented contracts: REST, MID Server, and IntegrationHub.
• Test your own work with ATF, fix what review finds, and keep update sets and commits clean.
• Help the migration: move ticket data and workflows onto ServiceNow.

First 90 Days

• Shipped your first scoped-app feature and one integration through review.
• Comfortable with pod patterns, update sets, and ATF.
• Contributing to the closed-loop build at the team pace.

Must Have

• 3+ years in software development with hands-on ServiceNow build experience.
• Server-side and client-side JavaScript on ServiceNow: Glide APIs, business rules, and script includes.
• Flow Designer, and at least one shipped REST or IntegrationHub integration.
• Comfortable in a scoped application and with update sets or source control.

Nice to Have

• Event Management, CMDB, or Service Mapping exposure.
• UI Builder and Workspace experience.
• Telecom or NOC domain familiarity.
• Any ServiceNow AI exposure: Now Assist or Virtual Agent.

Certifications

• CSA — Certified System Administrator
• CAD — Certified Application Developer (or in progress)

Preferred:

• Any CIS specialty
• Now Assist / AI micro-certifications