Location: Washington, DC (Hybrid – 2–3 days onsite weekly)
Clearance Required: Active Secret
Employment Type: Full-time
Salary: $150,000–$160,000
Position Overview
We are seeking a ServiceNow Developer to support the design, development, configuration, integration, and ongoing support of ServiceNow solutions for a government customer.
The developer will work across technical aspects of the ServiceNow platform, including workflow design and configuration, system integrations, reporting, troubleshooting, and platform enhancements. This role requires hands-on experience with ServiceNow development, ITSM applications, APIs, web technologies, and application releases in Agile environments.
Responsibilities:
- Understand technical aspects of ServiceNow implementations, including process and solution integration, workflow design and configuration, integration components such as SSO and LDAP, and reporting.
- Provide ServiceNow application support by troubleshooting complex software issues, implementing bug fixes, and performing root cause analysis.
- Perform no-code and low-code ServiceNow configuration, including catalog items, workflows, form views, choice lists, dashboards, and portals.
- Develop and maintain ServiceNow solutions in accordance with architectural standards and platform best practices.
- Support ServiceNow APIs and integrations with external applications and systems.
- Support core ServiceNow applications, including Incident, Problem, Change, Service Catalog, and CMDB.
- Plan and execute platform upgrades and application releases across Production and Preproduction environments.
- Collaborate with technical and functional teams within Agile development environments.
- Apply ITIL principles and practices throughout ServiceNow development and support activities.
Requirements
Required Qualifications
- 2+ years of ServiceNow development experience, including core ITSM tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, and custom applications.
- 3+ years of web development experience, including Web Services, XHTML, CSS3, SQL, XML, and jQuery or Angular.
- 3+ years of experience with one or more back-end technologies such as JavaScript, PHP, .NET, Java, or ColdFusion, including integrations with ServiceNow.
- Demonstrated experience delivering ServiceNow core applications such as Incident, Problem, Change, Service Catalog, and CMDB.
- Demonstrated experience with ServiceNow APIs and system integrations.
- Experience developing solutions consistent with architectural standards and ServiceNow best practices.
- Experience planning and executing ServiceNow platform upgrades and application releases through Production and Preproduction environments.
- Experience with Agile development methodologies and the ITIL framework.
- Bachelor’s degree in Computer Science, Management Information Systems (MIS), or a related IT discipline.
- An additional 4 years of related professional experience may be substituted for the bachelor’s degree.
- Active Secret clearance required.
Desired Qualifications
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) or a similar ServiceNow certification.
Benefits
Salary: $150,000–$160,000
Benefits include Health, Vision, and Dental Insurance, and PTO.