The ServiceNow Developer designs, builds, and maintains custom applications, integrations, and platform enhancements on the ServiceNow Platform. Working within an Agile team, this role translates business requirements into scalable technical solutions, contributes to code reviews, and ensures development follows platform best practices. The ideal candidate is a technically proficient developer who is comfortable working in both the ServiceNow low-code environment and with custom scripting.
Location: Remote, working hours are based on the US Eastern Timezone.
About the Company:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.
KEY RESPONSIBILITIES
- Design and develop ServiceNow applications, custom tables, forms, and workflows to meet business requirements.
- Build and maintain server-side scripts: business rules, script includes, scheduled jobs, and fix scripts.
- Develop client-side scripts: client scripts, UI policies, UI actions, and UI macros.
- Create and maintain integrations using REST APIs, SOAP web services, and ServiceNow IntegrationHub spokes.
- Build automated workflows using Flow Designer and legacy Workflow Editor.
- Design and develop Service Catalog items, variable sets, and catalog client scripts.
- Write and maintain custom reports, dashboards, and Performance Analytics configurations.
- Participate in code reviews and maintain coding standards as defined by the platform team.
- Use Update Sets for source configuration management and promote changes through Dev/Test/Prod environments.
- Collaborate with administrators, architects, and business analysts on feature design and solutioning.
- Write unit tests and use ServiceNow Automated Test Framework (ATF) for regression testing.
- Troubleshoot and debug platform issues, script errors, and integration failures.
- Produce technical documentation for developed solutions.
REQUIRED SKILLS & TECHNICAL COMPETENCIES
- Proficiency in JavaScript (ES5/ES6) and ServiceNow GlideRecord, GlideSystem, and GlideAjax APIs.
- Hands-on experience with ServiceNow Studio and scoped application development.
- Experience building REST and SOAP integrations within ServiceNow.
- Solid understanding of ServiceNow data model: tables, dictionary, relationships, and inheritance.
- Proficiency with Flow Designer and ServiceNow IntegrationHub.
- Experience with Update Sets and multi-environment deployment workflows.
- Familiarity with ServiceNow Automated Test Framework (ATF).
- Understanding of ServiceNow security model: ACLs, roles, data policies.
- Knowledge of HTML, CSS, and AngularJS as used in ServiceNow portals.
- Familiarity with Service Portal widget development (Bootstrap, SCSS, Angular).
- Ability to read and interpret requirements, produce technical designs, and communicate estimates.
- Experience working in Agile/Scrum development teams with sprint ceremonies.
- Experience with ServiceNow App Engine custom application development.
- Familiarity with ServiceNow Virtual Agent / Conversational Interfaces.
- Exposure to ServiceNow ITOM (Discovery, Event Management) or HRSD modules.
- Knowledge of MID Server configuration for orchestration and discovery.
- Experience with source control (Git) and CI/CD pipeline integration for ServiceNow.
- Familiarity with JSON, XML, and SOAP/WSDL for integration troubleshooting.
- Strong analytical thinking and creative problem-solving ability.
- Good written and verbal communication; able to explain technical solutions to non-technical stakeholders.
- Collaborative and receptive to code review feedback; ability to give and receive constructive input.
- Organized, with good time management and ability to handle multiple concurrent tasks.
- Intellectually curious; proactive about learning new ServiceNow capabilities and best practices.
EDUCATION & CERTIFICATIONS
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, (or equivalent experience).
- ServiceNow Certified Application Developer (CAD) – a plus
- ServiceNow Certified Implementation Specialist (CIS) in ITSM or relevant module – a plus
- ITIL Foundation - a plus.
What We Offer:
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on impactful projects with a talented team.
- Excellent compensation in USD.
- Hardware and software setup.