Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

ServiceNow Technical Lead / Developer

Reports To

Director, Global IT Support & Collaboration Services

Position Summary

We are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.

The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.

Key Responsibilities

Platform Leadership, Strategy & Governance

• Serve as the primary technical lead and subject matter expert for the ServiceNow platform.

• Define and enforce platform governance, standards, and best practices.

• Provide strategic direction for ServiceNow roadmap and architecture.

• Ensure alignment with ITSM/ITIL and enterprise standards.

Solution Architecture, Development & Configuration

• Design and implement ServiceNow solutions including workflows and applications.

• Configure ITSM, CMDB, and Service Catalog modules.

• Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.

• Recommend configuration vs customization strategies.

Workflow Automation & Process Improvement

• Design and implement automated workflows.

• Drive automation initiatives to improve efficiency.

• Identify opportunities to reduce manual effort.

Implementation, Delivery & Platform Support

• Lead development lifecycle activities including testing and deployment.

• Support enhancements and production issues.

• Manage platform upgrades and releases.

Integration, CMDB & Data Management

• Develop integrations with enterprise systems.

• Maintain CMDB and ensure data integrity.

• Manage data imports and transformations.

Stakeholder Engagement, Mentorship & Documentation

• Gather requirements and translate into technical solutions.

• Mentor team members and perform code reviews.

• Maintain technical documentation and reports.

Required Qualifications

• 5+ years of ServiceNow development and administration experience

• Expertise in ITSM, CMDB, and Service Catalog

• Strong JavaScript and Glide API knowledge

• Experience with REST/SOAP integrations

• Understanding of ITIL/ITSM processes

• Strong problem-solving and communication skills

Preferred Qualifications

• ServiceNow certifications (CSA, CAD, CIS)

• Experience with ITOM, HRSD, or CSM modules

• Agile/Scrum experience

• Enterprise-scale ServiceNow environment experience

Location

This role is based out of our Frisco, TX office and follows a hybrid schedule (2–3 days per week in office), with travel as needed.

What We Offer

We believe great work deserves great support. Here’s what you can expect:

• Very competitive compensation

• Generous Paid Time Off (25 PTO days)

• 8 Hours Annually Volunteer Time Off (VTO)

• Comprehensive medical, dental, and wellness program

• 12 weeks paid parental leave

• Flexible working arrangements

• Formal and informal reward, recognition, and acknowledgement programs

• Fun and engaging employee development events

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

#LI-Hybrid#LI-TJ1