ServiceNow Automated Test Engineer

This is a remote position.

• Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF).
  
• Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades.
  
• Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades.
  
• Integrate ATF testing into release management, CI/CD, and DevOps workflows.
  
• Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions.
  
• Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing.
  
• Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios.
  
• Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle.
  
• Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics.
  
• Perform supplemental manual testing when automation is not technically feasible or cost-effective.
  

Requirements

• Bachelor’s degree.
  
• 8+ years of ServiceNow testing, software quality assurance, or related experience.
  
• Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites.
  
• Ability to independently own automated ServiceNow testing with minimal supervision.
  
• Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases.
  
• Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments.
  
• Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules.
  
• Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues.
  
• Experience using defect tracking and test management tools.
  
• Strong analytical, troubleshooting, documentation, and communication skills.
  
• U.S. Citizenship required.
  
• Ability to obtain and maintain a Public Trust clearance.
  

• ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows.
  
• Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs.
  

Benefits

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly)
  

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus – Project-based
  
• Yearly bonus – Company based