ServiceNow Architect

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Job Description

We are seeking a creative and experienced individual to join our team as a ServiceNow Architect. The role will involve leveraging ServiceNow to deliver superior automation, user experiences and integration with various platforms.

Key Responsibilities:

The architect will be responsible for ServiceNow architectural design, ensuring platform scalability, security, performance and alignment with best practices, whilst supporting internal ServiceNow implementations and multiple customer ServiceNow instances.

They will act as a technical authority across the ServiceNow platform, demonstrate expertise with strong cross‑module architectural knowledge, governance, and stakeholder leadership.

• Be a key part of our ServiceNow architecture team to ensure compliance, governance, and best practices
• Design, develop and implement service management solutions in ServiceNow platform
• Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions
• Drive process definition, re-engineering, improvement, automation and gap analysis of current/best-practice business processes
• Contribute to technical roadmap and implementation plan based on current vs. future state, aligned with business objectives in a unified architecture
• Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users
• Design, develop and deploy Agentic AI capabilities and contribute to our AI-native initiatives
• Involvement in pre-sales engagements, providing input to bid response / tender documentation
• Delivery of consultancy and Professional Services as part of customer projects
• Play an active role in maintaining and enhancing the Version 1 ServiceNow Partner registration
• Test, review and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency
• Maintain a high level of expertise in the latest industry technologies and trends in ServiceNow
• Ensure platform compliance, health and security
• Provide technical leadership and mentorship to other team members

Qualifications

• Strong hands-on experience as a ServiceNow Architect
• Looking for 6+Years and 3 Years Architect.
• Ability to work across multiple ServiceNow instances
• Strong stakeholder engagement and communication skills
• Strong understanding of IT service management and the ITIL framework.
• Demonstrated experience in the design and delivery of enterprise-level solutions
• Proficient in creating comprehensive and strategic ServiceNow architecture plans
• Ability to work independently and manage multiple task assignments.
• Must have;

o Certified System Administrator

o Certified Application Developer

• At least one of the following;

o Implementation Specialist (Customer Service Management)

o Implementation Specialist (Service Mapping)

o Implementation Specialist (Discovery)

o Implementation Specialist (IT Service Management)

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.