ServiceNow Architect/Technical Lead (SME)
PBG · Hybrid DC ·
- Work mode
- Hybrid
- Seniority
- Lead
- Employment
- Full time
- Category
- Architecture
- Visa sponsorship
- No
PBG · Hybrid DC ·
weekday-1 · Gurugram, Haryana, India
Hearst · Dallas, TX, United States
CDS Global · Dallas, TX, United States
KBR · Houston, Texas
PBG is hiring a ServiceNow Architect/Technical Lead to act as SME on a federal customer's Service Desk modernization: assessing the current ServiceNow setup, designing the future-state platform, and leading configuration, integrations, testing, and administrator training. Core tech: ServiceNow ITSM, JavaScript scripting, AD/SSO/email/PAM integrations. Hybrid role near Washington, DC; U.S. citizens
PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact.
Location: Hybrid – primarily remote, with occasional on-site presence at the Customer's facilities in Washington, DC as required (mainly for stakeholder engagement, interviews, and Service Desk observation, which may include occasional evening or weekend shifts during the initial assessment). Travel is not authorized; candidates must be able to reach the Washington, DC area locally.
Clearance/Screening Requirements: U.S. citizenship required.
PBG is seeking an experienced ServiceNow Architect/Technical Lead to serve as the technical subject matter expert (SME) for our Customer's Service Desk modernization. As the Customer consolidates distributed Level 1 (L1) IT support into a unified Service Desk delivered by a Managed Service Provider (MSP), ServiceNow is the platform that enables its workflows, Service Level Agreement (SLA) monitoring, knowledge management, and self-service. This key position assesses the Customer's current ServiceNow configuration, designs the future-state platform, and leads configuration, integration, testing, and administrator training. This position is estimated at a minimum allocation of 80 percent.
Key Responsibilities:
The ServiceNow Architect/Technical Lead shall be responsible for the following:
#WHYPBG
We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote team work and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.
Benefits:
Equal Employment Opportunity Statement:
PBG is an equal opportunity employer and makes all employment decisions based on job-related qualifications, skills, experience, and business needs. We do not discriminate against any applicant or employee based on legally protected characteristics, including but not limited to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status, in accordance with applicable federal, state, and local laws. PBG complies with all laws regarding non-discrimination in employment in every location in which the company operates
Disclaimer:
This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Mothership · Plano, Texas, United States