ServiceNow Analyst

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a ServiceNow Analyst to be part of making this/that happen

Position Overview and Objective

The ServiceNow Analyst supports the delivery of technical solutions on the ServiceNow platform and provides administration, application development, maintenance, and technical support. Working under the guidance of senior team members, the analyst uses good practice web programming techniques to configure reliable solutions on the ServiceNow platform.

Responsibilities

As a ServiceNow Analyst you will:

• Assist in planning, executing, monitoring, and completing technical tasks related to the configuration and implementation of the ServiceNow platform.
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Help troubleshoot and resolve technical data and transformation issues, escalating more complex problems as needed.
• Help gather and interpret business requirements to support sustainable solutions in ServiceNow.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.
• You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow, and contribute to support and development efforts within the admin team.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Work closely with ServiceNow functional teams and implementation partners to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• Configure and improve core and custom applications.
• Work directly with process owners to resolve support issues within ServiceNow.
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Develop systems integrations and process automation.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs, including scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Configuring and managing Discovery and Orchestration.
• Support application and platform upgrades.
• Load, manipulate and maintain data between Service-now and other systems.
• Create ServiceNow reports and dashboards.
  

Experience and Requirements:

We’re looking for someone with experience in:

• Manage users, groups, roles, and permissions
• Configure forms, tables, and catalog items
• Maintain platform security and access controls (ACLs)
• Support upgrades and platform releases
• Monitor platform health and performance

Key Competencies

• Process Optimization
• Analytical problem solving
• Stakeholder partnership
• Governance and risk management
• Internal customer focus
• Continuous improvement mindset

Minimum Qualifications

• BS degree in Information Technology/Computer Science or equivalent combination of education and experience.
• 2 years of demonstrated experience in ServiceNow development, administration, or configuration.

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing in positions in an office environment.

• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

• If located in a company office, often requires the mobility to physically navigate the space.

• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

• May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All India wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible annual leave, paid holidays and volunteer days

• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.

• Fertility support and paid parental leave

• Employee Assistance Program
  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected]. View our Hiring Page to learn more about our application process.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.