ServiceNow Administrator / ITSM Analyst

We are seeking an experienced ServiceNow Administrator / ITSM Analyst to manage and optimize our ServiceNow platform while supporting ITSM and ITOM processes. The ideal candidate will have strong expertise in platform administration, workflow automation, CMDB governance, and

ITIL-aligned service management practices along with business analysis skills, including process mapping, stakeholder engagement, requirements gathering, and user story development.

Key Responsibilities:

• Administer and maintain the ServiceNow platform, including governance, configuration management, upgrades, patching, and user/role administration.
• Design, automate, and support workflows across the ServiceNow ecosystem.
• Manage and govern the CMDB, ensuring alignment with ITSM processes and data quality standards.
• Monitor platform performance and recommend process improvements to enhance operational efficiency.
• Analyze operational data, incidents, logs, and metrics to develop KPIs, reports, and executive dashboards.
• Document processes, integrations, and workflows while collaborating with technical and business stakeholders.

Qualifications

• 5+ years of experience in IT Service Management (ITSM), IT Operations, ITOM, or ITIL-based environments.
• Strong hands-on experience with ServiceNow administration and enterprise ITSM/ITOM platforms.
• Proven business analysis skills, including process mapping, stakeholder engagement, requirements gathering, and user story development.
• Solid understanding of IT infrastructure, including networks, servers, virtualization, AWS, Azure, monitoring tools, certificates, and asset lifecycle management.
• Strong knowledge of ITIL practices; ITIL v4 certification preferred.
• Excellent analytical, documentation, communication, and stakeholder management skills.
• Postsecondary education in Information Technology, Computer Science, or a related field.

Job Type & Location

This is a Contract to Hire position based out of Greensboro, NC.

Pay and Benefits

The pay range for this position is $48.74 - $71.39/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.