ServiceNow Administrator
CACI · Norfolk, VA, US ·
- Employment
- Contract
- Category
- Devops
- Experience
- 4+ years
The Opportunity:
The ServiceNow Administrator will manage, configure, and maintain the enterprise ServiceNow platform in support of the NMMES mission. This role emphasizes secure configuration, workflow automation, catalog maintenance, reporting/analytics, and instance upgrades. The Administrator partners closely with Quality Assurance to ensure Delivery+ compliance, audit readiness, and proper documentation/record retention per CACI QMS.
Responsibilities:
- Configure forms, fields, tables, UI policies; prioritize low code configuration over custom scripting.
- Manage platform upgrades/patches, instance cloning, update sets; conduct routine health checks.
- Administer users, groups, roles; implement and maintain ACLs, SSO, authentication rules.
- Build/update Service Catalog items; configure request workflows, approvals, notifications; support Incident/Problem/Change modules (ITSM).
- Design dashboards and reports; develop KPIs and performance analytics for stakeholders.
- Troubleshoot system errors, resolve defects, and coordinate with developers/integrators when needed.
- Align with Quality Assurance: plan and perform QA evaluations of processes/work products, ensure contractual and Delivery+ compliance, support audits, capture non conformances and corrective actions, and maintain objective evidence.
Qualifications:
Required:
- 2–4+ years of hands on ServiceNow administration.
- Secret Clearance
- Certified ServiceNow System Administrator (CSA).
- Experience with core ITSM modules (Incident, Problem, Change).
- Demonstrated ability to implement secure ACLs, SSO, and role-based access.
- Experience producing dashboards/reports with clear KPIs.
- Strong troubleshooting, documentation, and stakeholder communication skills.
Desired:
- ITIL v4 Foundation or higher.
- Experience supporting U.S. Navy, DoD, or federal programs (NMMES highly desired).
- Familiarity with DoD cybersecurity requirements (STIGs/NIST 800 53/RMF context for enterprise applications).
- Experience with Performance Analytics, IntegrationHub, or HRSD/ITOM/CSM modules.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$28.83
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.