Service Technician (Trinity Bell Gardens)

SUMMARY

The Service Technician is responsible for supporting maintenance operations by completing service requests, maintaining the physical condition of the community, and assisting with preventative maintenance and unit turns. This role works under the direction of the Service Manager and supports the overall service quality and safety of the community.

DUTIES AND RESPONSIBILITIES

Maintenance & Service Operations

• Complete service requests in a timely and professional manner
• Perform general maintenance and repairs, including plumbing, electrical, HVAC support, appliance repair, and minor carpentry
• Assist with preventative maintenance tasks and property upkeep
• Support unit turn processes, including preparation of vacant apartments for new residents
• Maintain grounds, common areas, amenities, and dumpster areas to company standards
• Maintain tools, equipment, and work areas in a clean and organized manner

Property Operations & Safety

• Operate and maintain maintenance equipment, tools, and property vehicles, including golf carts where applicable*
• Support seasonal property needs, including snow and ice removal, to maintain safe and accessible conditions
• Safely handle maintenance materials and chemicals in accordance with company standards
• Follow all company policies, OSHA guidelines, and safe work practices
• Promote safety awareness and report any hazards, unsafe conditions, or incidents

Team Support & Communication

• Work under the direction of the Service Manager and communicate regularly regarding service issues and priorities
• Notify the Service Manager or Community Manager when additional guidance or support is needed
• Maintain professional and courteous interactions with residents, team members, and vendors
• Assist other team members as needed to support overall property operations

Resident Experience

• Provide courteous, responsive, and high-quality service to residents
• Communicate clearly with residents regarding service requests and maintenance activities
• Support a positive community environment through professional appearance and behavior

Additional Responsibilities

• Complete required training courses and participate in ongoing professional development
• Perform other duties as assigned