Service Technician

Duties & Responsibilities

• Troubleshoot, service, and repair CNC and laser engraving/cutting machines supplied by the company.

• Perform machine demonstrations, material testing, sample production, and engraving/cutting applications for customers.

• Install and commission new equipment according to specifications to ensure proper functionality and performance.

• Provide customer training on machine hardware, software operations, and basic maintenance procedures.

• Support customers with after-sales service inquiries, spare parts requirements, and maintenance-related assistance.

• Promote and process spare parts sales as well as annual preventive maintenance service contracts.

• Prepare and submit detailed service reports upon completion of service activities.

• Coordinate with the Sales Department regarding customer service requirements and technical support matters.

• Travel overseas when required to carry out installation, servicing, training, and technical support duties.

• Maintain a professional, courteous, and customer-oriented attitude at all times.

• Carry out any other ad hoc duties assigned by the company or immediate superior.