Service Technician

*Important* This is a Singapore-based 12-hour shift role, with shifts typically from 8am–8pm or 8pm–8am. Applicants must be able to work from and remain available in Singapore on rostered workdays. Rosters typically involve 3–4 working days per week, subject to operational requirements.

Why this role could be a great fit for you:

• Opportunities to earn additional pay for eligible overtime hours worked.

• Weekend & Overnight shift allowances.

• Gain hands-on exposure to real equipment, customer sites, and service operations from day one.

• Supported by experienced Engineers, build practical technical skills, and see the direct results of your work through improved equipment reliability and customer service outcomes.

Role Overview
As a Service Technician, you will be part of the frontline team that keeps critical customer equipment running reliably. This is a practical, hands-on role for someone who enjoys solving problems, working with tools and technology, and learning directly from experienced Engineers. You will support customers on-site through maintenance, troubleshooting, installations, and service activities that have a direct impact on equipment uptime and service quality.

This role offers strong exposure to real customer environments, technical equipment, and structured service processes. It combines hands-on technical service work with accurate documentation, product record updates, and clear service report writing.

Key responsibilities

• Perform routine preventive maintenance on equipment and systems according to standard operating procedures and maintenance checklists to ensure optimal performance and minimise unplanned downtime.

• Conduct basic troubleshooting and repairs for common hardware and equipment issues, replacing parts where required and escalating complex problems with clear documentation of findings.

• Support equipment installations by assisting with equipment setup, mounting, cabling, basic configuration, site preparation, and functional checks under supervision.

• Maintain accurate product and service documentation by completing service reports, maintenance logs, equipment records, and job updates clearly and within required timelines.

• Deliver basic customer support on‑site by providing job status updates, responding to simple enquiries about equipment use or service activities, and representing the company professionally.

• Follow all safety procedures, use tools and equipment correctly, and comply with company and customer site safety regulations.

• Collaborate with Field Service Engineers and Senior Service Engineers to continually improve technical skills and service quality.

Requirements

• Able and willing to work rostered 12-hour shifts, including 8am–8pm and 8pm–8am, with weekends, public holidays, or rotating schedules where required.

• Applicants must have the right to work in Singapore or be eligible to obtain the required work pass, subject to MOM requirements.

• Diploma in Electrical, IT, Mechanical, Electronics, Mechatronics, or a related technical field. Fresh Diploma graduates with strong technical aptitude, curiosity, and a willingness to learn are welcome to apply.

• Hands-on experience in technical service, maintenance, installation, or repair roles will be an advantage, but is not essential.

• Able to read technical documentation and write clear, accurate service reports, job notes, and basic customer or service updates.

• Basic understanding of electrical, mechanical, or IT systems, with the ability to follow technical manuals, diagrams, and work instructions.

• Able to work from and remain available in Singapore on rostered workdays to support SLA, customer-site response, and operational coverage needs.

• Able to travel to customer sites across Singapore, including by public transport where suitable for non-urgent service activities.