Service Technician - OCH

Job Descriptions:

You will be the on-site first responder for OTSAW’s AGV fleet at Outram Community Hospital (OCH).

Your mission:

➢ Monitor the operations of OTSAW Products

➢ Perform basic housekeeping and routine checks of OTSAW Products

➢ Provide the first response to any technical issues encountered by OTSAW Product

➢ Assist in attending to Tier 1 - Operations related issues via remote or on-site support

➢ Escalate higher level issue to superior for immediate advice and action whenever needed

➢ Prepare the Service Reports, Maintenance Report and other Operations related documents as needed

➢ Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

Work Schedule:

➢ Shift 1: 5:45AM – 2:45PM

➢ Shift 2: 12:00PM – 9:00PM

➢ Pattern: 5 days’ work, 1 Off Day, 1 Rest Day, rotating weekly between Morning/Afternoon shifts

➢ Coverage: Weekends & Public Holidays included

➢ OT: Required for operational emergencies

Skillsets:

➢ Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields

➢ 1-3 years of experience in technical service, maintenance, or hands-on operational role

➢ Willing to learn or familiar with Autonomous Mobile Robots (AMR) and Automated Guided

Vehicles (AGV) system

➢ Technical aptitude in mechanical or electrical troubleshooting

➢ Basic IT troubleshooting skills (Window OS, network connectivity, TCMS client navigation)

➢ Familiarity in using computers and basic applications such as MS Word, Excel and PowerPoint

➢ Ability to work independently and remain professional under pressure

➢ Ability to clearly communicate with colleagues and end users

Additional Requirement:

➢ Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces

➢ Willing to travel locally in a short notice

➢ Comfortable to work in a shifting schedule

➢ Comfortable to work overtime as needed

➢ Willing to be deployed overseas as needed