Service Technician (m/f/d) - Converged Security and Workforce Management

Protect what matters.

Primion Technology is a global solution provider and market leader in Converged Security Solutions and Workforce Management. For more than 30 years, we have supported around 4,000 satisfied customers worldwide who rely on our certified solutions every day. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards.

You want to do more than just install devices? Instead, you wish to ensure that individual devices come together to form a fully functional system?

As a Service Technician (m/f/d) at Primion, you will install modern, integrated security and time-tracking systems and then bring them to life digitally. From hardware installation, configuration, and network connectivity, you’ll see the project through to successful commissioning. In doing so, you’ll combine the best of both worlds: hands-on technical work and challenging system configuration.

You will also enjoy extensive freedom in your service role: start your day right from home, be free to make private use of your company car, fill up on gas anywhere in Europe with your company card, and get paid for every minute you’re on the road. With our flexible flex-time policy, you can work whenever it really makes sense.

Sounds interesting? Then join our team and apply today for the region around Neu-Isenburg, based on a 40-hour workweek as a Service Technician (m/f/d) – Converged Security and Workforce Management!

Key Responsibilities

• At our customers’ sites, you’ll check Primion hardware that has already been installed (e.g., time-and-attendance terminals, ID card readers, and digital lock cylinders) for functionality, quality, and proper installation.

• You will identify and correct installation errors and ensure that all components work together optimally.

• You will configure the hardware components digitally on your laptop.

• After a successful inspection, you will independently commission access control, time-and-attendance, and security systems.

• In some cases, you will install hardware components yourself and integrate them into the existing IT and network infrastructure.

• You conduct acceptance tests and oversee the handover of the systems to the customer.

• You take on a coordinating role at the construction site and coordinate with project management, subcontractors, and the customer.

• You create detailed technical documentation of the installed systems - which you’re welcome to do flexibly from home.

• When necessary, you will analyze malfunctions and replace defective hardware components.

• Occasionally, you will visit our branch office for project coordination and team meetings.

Key Qualifications

• Completed technical training, e.g., as an electronics technician (m/f/d) specializing in information and telecommunications technology or as an IT systems electronics technician (m/f/d). Further training to become a state-certified technician (m/f/d) or master technician (m/f/d) is desirable

• Hardware and software knowledge in the field of networking, as well as general digital literacy

• Business-level proficiency in German and good written and spoken English

• Class B or 3 driver’s license

• Willingness to travel flexibly as part of field service

• Independent and conscientious work ethic

• Results-oriented approach and strong problem-solving skills

• Professional demeanor and strong communication skills when interacting with customers

Your Benefits

What makes working for us special?

We take care of you while you take care of your business! We listen more closely and pay closer attention. Our goal is to build long-term relationships based on mutual respect and trust.

That’s why we offer you:

• A modern work environment: Start your assignments right from home - no daily commute to the office. Take advantage of flexible hours and remote work to balance your career and personal life.

• Every minute counts: With us, your travel time is paid as working time without exception—from your first client visit to your drive home.

• Company Car: A neutral-color company car available for personal use as well, complete with a fuel card valid throughout Europe.

• Strong Team: Collaborative teamwork and open communication with experienced colleagues from project management, service, and presales.

• Impact: Play a crucial role in the commissioning and maintenance of systems that ensure the highest security standards while enabling a seamless daily experience for thousands of users across a wide range of companies.

• Excellence: An environment that encourages continuous improvement and personal development to stay one step ahead.

• Security: Long-term prospects through a permanent employment contract and 30 days of vacation.

• Benefits: A company pension plan and capital-forming benefits, as well as offerings related to occupational and workplace health

• Discounts: Numerous and exciting corporate benefits, including discounts on travel, leisure, and housing

• Growth: Diverse and technically challenging tasks in a growing medium-sized company