Service Technician II

At a Glance

Legrand has an exciting opportunity for a Service Technician II to join the Starline Team. This is a remote position. The Service Technician II role will require a highly self-motivated individual to perform service work on Starline’s full complement of products at customer sites. Technician will work directly with end users and contractors to ensure that all on-site products are functioning properly and tested prior to system energization. Service Technician must be willing and able to travel domestically often and internationally occasionally.

What Will You Do?

• Execute a System Startup checklist while at a customer’s site.
• Program Starline CPM and 3rd party meters at the customer site.
• Demonstrate the ability to identify and resolve complex network issues.
• Knowledge of terminal emulator programs like PuTTY and Telnet.
• Meter programming and networking support via phone with customers.
• Complete a startup certification report and a meter commissioning report. In each case, technician will be given a template to work from and required to enter data into appropriate fields.
• Interact well with customers being professional and respectful while on the job site.
• Obtain a Level 1 Thermography Certification to IR scan energized Busway components as part of routine service visits. Complete associated thermography reports.
• Diagnose and repair on-site issues as required by end-users and contractors.
• Train and mentor internal and 3rd party technicians related to on-site services.
• Suggest new services identified in the marketplace through customer and contractor interaction and present ideas to management.
• Identify and specify required testing equipment for new or existing on-site services to create efficiency gains or to increase depth of testing.

Skills/Knowledge/Abilities:

• Superior attention to detail
• Must be able to effectively communicate with customers verbally and in writing
• Service Oriented, actively looking for ways to help others
• Excellent critical thinking skills where you can use logic and reasoning to identify onsite product issues
• Basic knowledge of network communication protocols (Telnet, SNMP, BACnet, etc..)
• Product knowledge and familiarity with Starline Busway
• Ability to present yourself professionally as an Starline representative, must act and dress the part. Tardiness to job sites, inappropriate or improper dress or any form of disrespect while on the job site will not be tolerated.
• Must be willing to make overnight trips, staying in one location for up to four consecutive nights, or longer on a rare occasion.
• Willingness and desire to train and support both internal technicians as well as on-site customers, electricians, contractors and end users.
• Proficient experience with Microsoft Office and Windows
• Valid Driver’s License
• Ability to rent a vehicle
• Ability to obtain government mandated security clearances
• Valid Passport
• Ability to obtain a company credit card
• Experience using power and electrical testing tools and equipment
• Advanced knowledge and experience working on electrical components and meters
• Willingness to complete mandated training and certification programs

Working Conditions / Physical Requirements:

• Work performed at customer sites may be on active constructions sites, which will require, under certain areas; the use of personal protective equipment such as safety glasses, specific footwear, mandatory hearing protection and electrical safety clothing as required on a site-by-site basis
• Ability to stand for prolonged periods of time
• Ability to climb ladders and perform work while standing on a ladder
• Ability to lift and carry up to 75 lbs. occasionally; ability to lift and carry up to 25 lbs. daily.
• Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to see details at close range (within a few feet of the observer)
• Travel up to 90% of the time, when acting as a Service Technician, via car or airplane
• Ability to work long hours as needed at customer sites