Service Technician I

Summary:

The Field Service Technician is responsible for assisting in the troubleshooting and repairing of computer-based control and monitoring systems manufactured or supported by Beier Integrated Systems.

Essential Job Functions:

• Work with instruction on installation and commissioning of equipment.
• Learn and increase knowledge of troubleshooting, inspecting, diagnosing, repairing, and servicing proprietary and competitor generator components to include breakers, shutdown switches, wiring harnesses, alternators, and battery systems.
• Increase technical knowledge of trouble shooting, root cause analysis, electrical control maintenance standards, low/medium/high voltage and arc resistant theory, and on-site field estimation.
• Assist in promoting cost reductions, driving accurate maintenance and service estimations, and increasing part sales by consulting with other related team members.
• Shadow level III technicians to gain in order to gain knowledge on properly offering accurate resolutions and maintenance education for clients through successful technical support in intense, high-level risk or security environments.
• Must be available for on-call rotation per client needs on an as-needed basis.

Competencies:

• Good verbal and written communication skills.
• Strong technical aptitude with a desire to develop expertise in electrical systems and field service.
• Basic understanding of computer hardware and networking.
• Possess ability to learn to diagnose and repair hardware failures and network issues.
• Ability to travel regionally with occasional extended stay as required.
• Strong problem-solving and decision-making skills
• Ability to take direction and work independently and collaboratively in a team