Service Technician

Job summary

The mission of the Service Technician is to troubleshoot, service, and repair skill gaming equipment at customer establishments throughout the service area. The technician responds to service calls, resolves customer issues, and supports management in maintaining strong customer service within the region. The successful candidate must be 18 years or older, have a valid driver’s license and good driving record, and pass Background check and drug screening upon hiring.

Job responsibilities

• Respond to service calls for equipment repairs in an efficient manner by prioritizing calls according to urgency and current location.
• Identify and prepare all equipment in collaboration with compliance and service teams under the direction of the manager.
• Identify and troubleshoot all malfunctions and perform necessary repairs of electronic skill devices and equipment.
• Install, inspect, and test electronic gaming devices, hardware, equipment, and associated systems as required for efficient, continuous business operations.
• Interact with clerks, management, and customers to resolve issues as they arise.
• Complete all necessary documentation for device entry and logs.
• Ensure quality and integrity of all incoming and outgoing equipment.
• Identify and communicate inventory needs for equipment to ensure minimal downtime and rapid turnaround of product.
• Follow all department, company, and state policies and procedures.

Education

High school diploma or GED.

Qualifications and experience

• Must be at least 18 years of age.
• Experience troubleshooting/repairing skill devices preferred but not required.
• Intermediate computer skills.
• Valid driver’s license with good driving record.Proficient in the use of electrical instruments (i.e., gauges, meters, etc.)
• Ability to read, write, and use basic math skills (addition, subtraction, multiplication, and division).
• Strong electronic/mechanical aptitude with the ability to follow precise instructions.
• Ability to communicate effectively with customers, peers, managers, and across departments.

Supervisory responsibility

This position has no supervisory responsibilities.

Work environment

While performing the duties of this job, the employee works with equipment daily. The noise level in the work environment is usually moderate. The employee is exposed to moderate conditions including temperatures ranging from 50°F to 90°F. Normal conditions are climate controlled.

Physical demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch or craw and frequently required to use hands and fingers to handle or feel; and reach with hands or arms. The employee must occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Travel within the region is expected for this position.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.