SERVICE TECHNICIAN CUM SPARE PARTS INVENTORY

Job Responsibilities

Service Technician

• Perform installation, inspection, troubleshooting, servicing and repair of SMEG home appliances.
• Attend to customer service calls and diagnose product faults accurately.
• Conduct on-site repairs and replacement of spare parts where required.
• Provide professional advice to customers on product operation and maintenance.
• Prepare service reports and update job status accurately.
• Liaise with the Service & Customer Service team on technical issues and follow-up cases.
• Ensure all service work is carried out safely and according to company procedures.

Spare Parts Inventory

• Manage and maintain spare parts inventory and stock records.
• Receive, check and organize incoming spare parts.
• Pick and issue spare parts for technicians and service jobs.
• Monitor stock levels and identify items requiring replenishment.
• Conduct regular stock counts and reconcile physical stock against system records.
• Ensure proper storage, identification and organization of spare parts.
• Monitor slow-moving, obsolete and damaged spare parts.
• Coordinate with suppliers and internal teams on spare parts orders and availability.
• Maintain accurate inventory records and documentation.

Requirements

• Experience in appliance servicing, electrical/electronic equipment or a related technical field will be an advantage.
• Experience in spare parts or warehouse inventory management is preferred.
• Basic troubleshooting and electrical knowledge.
• Able to read technical drawings, wiring diagrams and service manuals.
• Good organizational and record-keeping skills.
• Comfortable using computers and inventory/ERP systems.
• Possess a valid Singapore Class 3 driving licence.
• Able to work independently and communicate effectively with customers and colleagues.
• Responsible, disciplined and willing to learn.