Service Technical Product Manager - Future Linac Products
Varian · DEN DO ·
- Category
- Product
- Experience
- 5+ years
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Key Responsibilities
- Participate in the creation of service-oriented product concepts and capabilities, including measures of productivity and alignment with strategic initiatives
- Author and maintain concept documents aligned to strategic service innovation initiatives
- Collaborate with senior SMEs and peer product managers to define and document user needs, design requirements, use cases, acceptance criteria, and workflows across service engineering personas
- Translate customer, field, and business requirements into structured design inputs
- Drive early engagement with R&D and manager of service functions to embed serviceability into product architecture
- Collaborate with systems engineering on requirements traceability and design control
- Lead cross-functional workshops to define requirements and align stakeholders
- Ensure alignment with regulatory and quality processes (e.g., design controls, risk management)
- Partner with digital, hardware, and cloud teams to define scalable service solutions
- Support implementation and validation of service features across development lifecycle
- Participate in defect or issue review efforts, working with SME leads to rank impact and prioritize topics for resolution
- Work with manager of service and CS leadership to support service strategic roadmaps
Key Deliverables
- Concept documents for new service capabilities and platforms
- Structured user needs in human-centered format
- Detailed use cases and operational workflows with complimentary productivity statements
- Design input documentation aligned to quality standards
- Traceability artifacts linking user needs to system requirements
- Serviceability requirements integrated into product definitions
Required Qualifications
- 5+ years of experience in technical product management, systems engineering, or related role
- Experience in medical devices, healthcare IT, or regulated environments
- Strong understanding of design control processes and product development lifecycle and related design validation practices
- Demonstrated experience defining user needs, use cases, and requirements
- Notable experience leading with cross-functional engineering teams (software, hardware, systems, support)
- Familiarity with tools such as Jama, Azure DevOps, Jiri, or similar
- Specific experience leading concept development in early-phase product innovation on at least 3 medical device product releases in the past 5 years
- Strong analytical, communication, and stakeholder management skills
Preferred Qualifications
- Experience with serviceability engineering or field service operations
- Knowledge of digital service platforms, remote connectivity, or IoT ecosystems
- Understanding of cybersecurity and data compliance standards
- Familiarity with radiation therapy oncology systems and treatment processes
- Certifications, (green or better) in DMAIC methodologies, value stream mapping, and strategy planning
- Familiarity with ISO standards (e.g., ISO 14971) and risk management processes
Why This Role
This role sits at the intersection of product design, engineering, product support engineering, and service operations, defining next generation serviceability features for our cancer care systems. The successful candidate will directly influence product architecture and drive measurable improvements the total cost of ownership through Dfx in service delivery, maintenance cost, and system uptime.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$119,920 - $164,890Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
There is no deadline to apply. Applications are accepted on a rolling basis.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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