Service Strategic Planning Manager

Job Title: Strategic Planner

Function/Department: Strategy Office / Global Services

Reports to: Senior Director Service Strategy and Portfolio

Location: Westerville

Vertiv, a $5.6B global organization with nearly 20,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today’s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Job Summary

The Service Strategic Planner, reporting to the Senior Director Service Strategy and Portfolio, is responsible for maintaining, governing, and continuously improving the global service planning environment. This role ensures alignment between Corporate strategic directives and Global Business Unit (GBU) strategies, translating them into structured service roadmaps, portfolio priorities, and executable planning frameworks.

The position acts as the central coordination point for global service planning deliverables, ensuring visibility, consistency, prioritization, and governance across regions and business units. The role requires strong strategic thinking, structured planning capability, and the ability to operate across a complex, matrixed organization.

Responsibilities:

• Translate Corporate strategy into actionable service planning frameworks.
• Standardize planning templates, KPIs, and deliverable expectations across GBU and Regions.
• Ensure consistency, accuracy, and alignment of inputs for strategic corporate reviews and executive reporting.
• Support investment prioritization based on strategic impact, ROI, and resource capacity.
• Manage Global Service interlocks meetings cadence in the overall company executive calendar.
• Be the focal point and drive pro-active project cadence and “drumbeat” with a diverse set of stakeholders to ensure timely and successful outcomes.
• Coordinate preparation of corporate-required planning deliverables (strategy reviews, growth plans, transformation updates).
• Develop executive-level presentations and dashboards.
• Provide structured insights and scenario analysis to senior leadership.
• Track performance against strategic targets.
• Ensure transparency and communication across matrix stakeholders
• Support teams and business leaders in structuring business cases, customer segmentation, competitive analysis, value-based pricing, economic benchmarking, and service strategic performance analyses across business segments.
• Structure customer and market-segmentation, developing and working with market models, deriving insight from internal and external data sources.

Recommendations and Execution:

• Ability to self-manage multiple projects and work streams in a dynamic international environment.
• Work collaboratively and support multi-departmental efforts and projects.
• Communicate effectively across the organization and be flexible in managing diverse tasks and assignments.

Requirements:

• Minimum 5+ years of experience as internal strategic planning or business consulting function.
• Degree in business administration, Marketing, Finance, or related field; MBA preferred.
• Program management experience
• Core Competencies:
  • Proven experience supporting investment prioritization and business case evaluation, with strong capabilities in long-range planning and scenario modeling.
  • Strong organizational and coordination capability across global stakeholders.
  • Demonstrated ability to build trusted executive relationships and communicate effectively across diverse international cultures.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

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