Service Segment Manager - WW Channel Services

Service Segment Manager - WW Channel Services

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Represents HPE Operational Services within the NA channel, serving as a trusted stakeholder to Distribution Business Managers and Distribution Partners. Supports services business growth through distributor engagement, sales readiness, business planning, and enablement activities across all services sales motions. Uses data-driven insights to identify opportunities, resolve day to day operational challenges, improve partner performance, and help drive services growth through the indirect channel ecosystem.

Responsibilities:

• Build and maintain trusted relationships with distributor stakeholders and internal teams to support HPE Operational Services business priorities.
• Support the creation and execution of distributor focused business plans designed to drive services attach, installed base growth, and overall services performance.
• Contribute to business reviews with distributors, leveraging data and analytics to identify opportunities, monitor performance, and develop recommendations/solutions to drive business improvements.
• Partner with distributors and resellers to address day-to-day operational, sales, and process-related challenges that may impact business performance.
• Deliver and coordinate distributor enablement activities, including training, communication, and awareness programs that improve partner capability and engagement.
• Collaborate with HPE sales, channel, operations, and services teams to resolve issues, remove barriers, and support successful business outcomes.
• Promote HPE Operational Services offerings and value propositions across both services attach and installed base sales motions.
• Monitor partner performance metrics and recommend actions to improve execution, increase services adoption, and contribute to profitability objectives.
• Maintain an understanding of channel priorities, market opportunities, and partner needs to support effective business execution.
  

Education and Experience Required:

• University or Bachelor's degree preferred, or equivalent experience.
• Typically 6+ years to establish proven track record in Service Business Management.
• Experience working with Partners preferred.

Knowledge and Skills:

• Medium to high knowledge of IT and services industry.
• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

Job:

Services

Job Level:

Expert

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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