Service Now Developer
inetum2 · Lisbon, Lisbon, pt ·
- Work mode
- Hybrid
- Experience
- 3+ years
- Visa sponsorship
- No
- Company size
- 501-1000
Develops and maintains ServiceNow ITSM modules, implementing incident and problem management solutions while aligning configurations with ServiceNow best practices.
We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.
Strong knowledge on ITSM modules:
- Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
- Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow.
- Gather, analyze, and translate business requirements into scalable ServiceNow solutions.
- Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards.
- Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability.
- Support end users during the rollout of new functionalities and provide guidance on platform usage.
- Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes.
- Contribute to platform governance, quality assurance, and continuous improvement initiatives.
- Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization.
- Create dashboards whenever needed
What We’re Looking For:
- Minimum 3 years of experience with ServiceNow
- Experience with development and deployment in ServiceNow
- Experience in troubleshooting and problem-solving
- Knowledge of ITSM Service Now
- Strong analytical skills and solution-oriented mindset
- Good communication skills and team spirit
Requirements
- Bachelor’s degree in Computer Science or a related field
- English level B2–C1
Nice to Have:
- ServiceNow CSA certification
- Javascript, REST APIs and IntegrationHub
- ITIL Foundation