Service Manager - Community Support (CS)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM with 1 11:00 AM - 7:00 PM day; Nights & Weekends as needed

Education level: Bachelor's degree in human services related field preferred; See Education/Experience below.

SUMMARY:

An integral team member in the development, implementation, monitoring and modification Individual Service Plan/Plan of Care. Provides linkage with appropriate community resources. Monitors progress toward the achievement of objectives. Monitors documentation to determine whether applicable timelines, licensing standards and laws and regulations are being met.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential duties include the following but are not considered an inclusive list.

• Responsible for hiring, evaluating, counseling and discharging staff.
• Responsible for assuring and monitoring all staff training.
• Responsible for handling all staff and client related issues.
• Serves as Liaison for STAR regarding client issues.
• Reports on any issues related to Workers Compensation, FMLA, and Incidents.
• Conducts on site visits.
• Responsible for monitoring Lead Staff in completing all aspects of facilities and vehicles according to FCC, DDS, CARF and PASSE standards.
• Reviews Progress notes, responds to audits, reviews/signs timecards, and submits all Payroll Change forms.
• Responsible for assuring all positions are filled.
• Monitors overtime.
• Assures all staff working approved schedule at approved pay rate.
• Handles any emergency situations that arise.
• Reports any abuse or neglect.
• Maintains all areas of client case files.
• Maintains family contact.
• Monitors BIR's and Med Errors and follow up as needed.
• Complete incident reports per the FCC Incident Report procedure.
• Monitors and addresses behaviors with respect to the consumer's PBMP.
• Oversee coordination of community outings and trips for the consumers.
• Reports any deficiencies by anyone involved in Plan of Care.
• Responsible for being on call and completing quality control weekend checks as needed.
• Responsible for conducting staff and consumer meetings.
• Responsible for ensuring full compliance with CARF, DDS and PASSE requirements.
• Completes a weekly report that is sent to appropriate Nursing, BH, Directors and DDTCS staff.
• Completes quarterly reports and responds appropriately to information collected.
• Conducts daily, weekly and monthly peer audits as assigned.
• Assures daily, prior to clocking out, that all utilization has been billed for and approved via the HER.
• Stays current on utilization, tracking and documenting via the EHR/HR Platform.
• Works with PASSE employees in implementing and supporting consumers.
• Assures all necessary consumer documentation is completed and properly filed.
• Keeps Outlook Calendar and FCC email up to date.
• Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employees may also be required to drive his/her own personal vehicle at times, and maintain adequate liability coverage on any personal vehicle used to transport participants.
• This is a safety sensitive position

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

QUALITY ASSURANCE & COMPLIANCE: To adhere to the following and comply with all Quality Assurance’s & HIPAA procedures:

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.

• Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms.

• Consumers’ records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time, with or without notice. A team member should perform all duties as assigned by his/her supervisor.