Service Manager (Business Development)

Responsibilities:

• Lead tenders, proposals, and ACMV project bidding to secure new business.

• Manage and renew service contracts for profitability and client retention.

• Develop marketing strategies, promotions, and competitive pricing.

• Handle client feedback and complaints to maintain strong, repeat partnerships.

• Handle client feedback and complaints to maintain strong, repeat partnerships.

• Build and maintain strong relationships with clients, consultants, or main contractors.

• Attend site surveys and pre-tender briefings to provide technical and strategic input.

• Guide and develop the service team to achieve sales and service goals.

• Oversee daily ACMV service and maintenance operations to ensure timely, quality delivery.

Requirements:

• Diploma or Degree in Mechanical or equivalent.

• 8–10 years in ACMV service and maintenance, including 3–5 years in a managerial/BD role.

• Strong technical knowledge of ACMV systems (Chillers, AHUs, FCUs, VRV/VRF, etc.).

• Proven experience in tendering, contract management, and client relationship building.

• Excellent communication, negotiation, and leadership skills.

• Proficient in Microsoft Office and tender documentation.