Service Manager

Role Details
Department: Dealership Service
Employment Type: Regular Full-Time | On-site
Work Setup: On-site | Branch Dealership — Balintawak, QC
Work Schedule: To be discussed during interview
Expected Start Date: As soon as possible
About Us
AutoGlobal Group powers the Philippines with more than vehicles—we power ambition. By combining expertise, innovation, and unmatched service, we set the standard for automotive excellence. Every vehicle we deliver, every solution we offer, drives progress for businesses and individuals alike.
Here, people matter. Careers flourish, ideas spark change, and every member of our team has the chance to leave a mark. At AutoGlobal Group, we don’t just follow the road—we create it.
Welcome to AutoGlobal Group. Welcome to driving the future.

The Role
The Service Manager runs the branch workshop as a business. You own every repair order from appointment to vehicle release, and you are accountable for workshop throughput, fixing it right the first time, service revenue and labor margin, warranty claim recovery, and customer satisfaction for the branch. You lead the Service Advisors, the Shop Foreman, and the technician team, and you report to the AGI Service Head.

WHAT YOU’LL DO

• Workshop Capacity & Throughput: Plans daily bay loading and technician assignment from the appointment book. Keeps technician hours sold on target and clears aging repair orders.
• Repair Order Control: Owns the repair order lifecycle in ERP, from opening and customer-approved estimate to additional-work authorization, quality check, and closing. No work starts without an approved estimate, and no repair order stays open after the vehicle is released.
• Service Revenue & Labor Margin: Delivers the branch’s monthly service revenue target across labor, parts through service, and sublet. Applies the approved labor rates and flat-rate times, and approves discounts only within the discount matrix.
• Quality Control & Comeback Prevention: Ensures every job passes final inspection and road test before release. Tracks every comeback, finds the root cause, and puts the fix in place through training or process changes.
• Warranty & Technical Escalation: Checks warranty eligibility before work starts and files complete warranty claims within the distributor’s deadline and warranty channel. Escalates technical cases the workshop cannot resolve.
• Customer Experience & Complaint Resolution: Owns branch service complaints: acknowledged within 24 hours and resolved within 7 days. Reviews customer satisfaction survey results monthly and acts on every unhappy customer.
• Roadside Assistance: Manages the branch response to roadside assistance cases, from dispatch or towing to repair and case closure.
• Customer Retention: Runs maintenance (PMS) reminders and post-service follow-up calls through the Service Advisors, and tracks how many customers come back.
• Parts Coordination: Raises parts requests against open repair orders, tracks back orders with the Parts team, and flags recurring shortages for stocking.
• Workshop Safety, Tools & Equipment: Keeps the workshop safe and organized (5S) and keeps lifts, diagnostic scanners, and special tools in working order and within calibration.
• Team Leadership & Development: Supervises, coaches, and evaluates Service Advisors, the Foreman, and service admin staff; develops technicians through the Foreman. Maintains the technician skills matrix and schedules principal and distributor training.
• Service Reporting: Issues the Daily Operating Report and the monthly service report (revenue, labor margin, productivity, comebacks, warranty, customer satisfaction) to the AGI Service Head.

WHAT WE’RE LOOKING FOR
Minimum Qualifications:

• Bachelor’s degree in Automotive or Mechanical Engineering, Automotive Technology, or a related field; TESDA Automotive Servicing NC or principal technical certification is an advantage
• At least 5 years of experience in automotive dealership service operations; commercial vehicle experience preferred.
• At least 3 years managing a workshop, with Service Advisors and technicians reporting to you
• Hands-on experience with warranty claims, flat-rate labor, repair order control, and workshop productivity measures
• Working proficiency in a dealer management system or ERP service module (required)
• Intermediate Microsoft Excel — tracking hours sold, repair order aging, and service revenue (required)
• Familiarity with ticketing tools and analytics dashboards is an advantage
• Customer-Focused — turns complaints into repeat customers and protects the branch’s reputation
• Quality-Minded — will not release a vehicle that is not fixed right
• Commercially Driven — manages the workshop to revenue, margin, and productivity, not just to job count
• People Leader — builds a skilled, certified, and accountable service team

WHY JOIN US

• Direct impact — you run the branch workshop and own its revenue, quality, and customer satisfaction
• Cross-functional reach — work with Sales, Inventory - Parts, Branch Finance, HR, IT and Distributor Aftersales.
• Digital-first environment — manage appointments, repair orders, and cases in ERP.
• Growth trajectory — join a growing dealership network across NCR, Luzon, and Visayas
• Leadership opportunity — lead the Service Advisors, Foreman, and technician team of the branch
• Competitive compensation package with full government-mandated benefits and HMO
• Training and development in service management, principal technical programs, and dealer systems

We’re committed to continuous improvement—of our products, our processes, and our people. We encourage fresh ideas, back them with real support, and give teams the tools and trust to own outcomes. When you grow here, your work scales with you.

At AutoGlobal Group, we are Driven —not just vehicles, but impact, innovation, and opportunities that move communities and businesses forward. Our culture is built on collaboration, integrity, and growth, and we strive to create a work environment where every team member can thrive.

We’re committed to continuous improvement—of our products, our processes, and our people. We encourage fresh ideas, back them with real support, and give teams the tools and trust to own outcomes. When you grow here, your work scales with you.

Why You’ll Love Working Here

• An inclusive workplace where diverse perspectives fuel better ideas
• Clear opportunities to learn, grow, and advance your career
• Collaborative teams that move fast, share knowledge, and build together
• A culture that recognizes ownership, celebrates wins, and values impact

At AutoGlobal Group, we’re more than a company—we’re a community committed to excellence, progress, and delivering results that matter. Join us and be part of a team that’s Driven.

PRIVACY NOTICE

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If you have any questions or concerns about how your personal data is used or stored, please contact us at [email protected].