Service Manager

Contract: Full time – Permanent

Location: Dublin

Working Hours: 35 Hours per week 5 over 5 days.

Salary: DOE

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

As the Services Manager, you will lead, build, motivate, and support a multifunctional team providing the full range of ALONE’s support services (including the recruitment of volunteers) in the area you support.

Responsibilities

• Lead and deliver ALONE’s core services, including Support Coordination, Befriending (Visitation & Telephone), Volunteer Engagement, and Technology Support for older people.
• Drive strong, strategic partnerships with local Statutory, Community, and Voluntary organisations to maximise impact.
• Champion ALONE’s mission locally, promoting services, building referral pathways, and expanding community capacity to support older people.
• Ensure excellence in service delivery, meeting all HSE agreement objectives and delivering accurate, timely reporting.
• Identify and address service gaps, collaborating across sectors to design and implement effective, person-centred solutions.
• Provide impactful reports to funders, stakeholders, and leadership—using data to tell the story and shape the future.
• Inspire high-performing teams through effective people management, continuous development, and a strong culture of improvement.
• Deliver on ALONE’s strategic goals, aligning your team’s work to achieve ambitious targets and lasting change.
• Additional duties as assigned

Essential skills & experience

• Self-motivated person who is committed to ALONE’s mission
• Educated to Degree Level or significant relevant experience.
• Minimum 3 years proven experience in service operations.
• Able to maintain the highest standards of confidentiality, discretion, and respect.
• Minimum of 2-year staff management experience, including support and performance management of teams
• Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
• A collaborative team player who fosters strong internal and external relationships.
• Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
• Strong time management and organisational skills to prioritise workload and meet KPIs.

Extra Benefits

• Salary DOE
• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Time Off in Lieu
• Mileage Policy in place for applicable roles
• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Sick Pay Scheme -after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Horizontal Transfer Opportunities
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is October 7th.

ALONE is an equal opportunities employer.

#SM