Service Engineer

Promote the UCC brand by professionally interacting and responding to reactive and service call requests in a timely and thorough manner leaving repaired UCC equipment to a high standard exceeding high street independents and large national brand client expectations working within a wide geographic area.

The Role

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• Service equipment to a high standard which will involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.
• Ensure all work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via handheld unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

The Person

• A confident individual with a passion for customer service
• Self-motivated with a flexible approach to work, location and hours
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem-solving skills with an electrical mechanical background
• Able to work safely within health and safety rules and requirement
• Able to follow strict policy and processes with a willingness to learn
• Confident with digital technology and business applications
• Clean driving licence and respectful of road traffic regulations