Service Engineer

Job Specification:
Service Engineer (Permanent)
Location: SWADLINCOTE (National travel)
Working hours: Variable working hours dependant on area of travel (may work away from home)
Salary £28,000 to £29,000 per annum (experience dependant)

Position Overview:
A leading manufacturer in the roof window and loft ladder industry, is seeking a dedicated and results-driven Service Engineer to join their dynamic service team. This role will be key in providing exceptional customer satisfaction alongside advice on technical/service issues with products.
You will work in close collaboration with the Service Manager to resolve various customer issues with our wide range of roof window products. You will be required to attend site visits for faulty/non-working goods, which may entail heavy lifting & working at heights – all training will be provided. There will be occasions where you will be working independently once trained.

Key Responsibilities:

• Servicing of products post installation
• Assisting the Sales Team with service queries from customers
• Travelling nationwide for service jobs These can occur at short notice and sometimes include overnight stays/early starts.
• Delivering on exceptional customer experience
• Use of CRM system Updating live jobs on the status of repair

Skills:

• Basic understanding of electrics
• Strong communication skills.
• Working knowledge of the building industry would be beneficial but not essential.
• Excellent interpersonal and relationship-building abilities, especially with end users.
• Proficient in CRM software and Microsoft Office, Excel & PowerPoint.
• Have a full clean UK Driving Licence & Valid UK Passport.

Attributes:

• Self-motivated and dedicated to doing a professional job.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Positive attitude which motivates people around you.

What They Offer:

• Competitive salary – overtime available
• Company van and mobile phone.
• Benefits Package.
• Opportunities for professional development and career advancement.
• A dynamic working environment.
• Salary negotiable, based on experience

How To Apply:
If you meet ALL of the above requirements for the warehouse operative position, please click "Apply Now" below and submit your up-to-date CV for review.

Rapier Employment has been established in the UK for over 30 years, specialising in supplying temporary and permanent workers into the Commercial, Production and Logistics sector.

As an equal opportunity’s employer, we pride ourselves on treating all employees fairly.