Service Engineer 3 (multiple openings)

Job Summary

Service Engineer 3 (multiple openings)

Position reports to Tetra Pak headquarters in Denton, TX but will work at various unanticipated worksites through the U.S.

85% domestic and international travel required

Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As a Service Engineer 3, you will:

Conduct preventive maintenance activities for our customers in the food industry in line with Tetra Pak standard global procedures and reinstate Tetra Pak food packaging and processing systems equipment into the customer's production environment according to defined expectations. Execute installation and commissioning tasks of complete Tetra Pak systems. Execute installation of relevant rebuilding/upgrade kits according to procedures. Execute timely reporting of all discovered technical issues. Inform relevant Tetra Pak staff about ongoing service activities as well as any issues affecting the customers or the quality of Tetra Pak service. Inform management about any business opportunities discovered for customers. Act as an ambassador for Tetra Pak by promoting good working relationships with the customers and ensuring that Tetra Pak’s reputation is sustained. Execute and complete all relevant reports in an accurate and timely manner. Distribute reports according to existing procedures and ensure that proper handover is done. Execute all work in accordance with Tetra Pak personnel safety, Tetra Pak food safety, and customer safety regulations and requirements. Escalate all discovered food safety, quality assurance, and regulatory issues. Conduct on-site operator training for customer personnel. Maintain an issue resolution database and perform troubleshooting and fault-finding services onsite and remotely. Conduct regular time entry, service reporting and e-mail correspondence.

We believe you have

The position requires 8 years of relevant experience.

Must also have work experience with:

1. Low and high voltage electrical equipment ranging from 24 to 600 volts, including power supplies, motors, various sensors and actuators, and control systems.
2. Basic Allen Bradley or similar industrial automation platforms and their respective components.
3. Troubleshooting and rebuilding various mechanical systems including mechanical seals, bearings, bushings, power transmission (chains and belts), cams, tie rods, pneumatic cylinders, pumps, and valves.
4. Providing customer operator trainings on modern automated industrial food processing equipment and distribution equipment.
5. Reading and understanding electrical schematics, P&IDs, and mechanical drawings.