Service Dispatcher

Description

Position Mission:

To ensure timely, efficient, and accurate scheduling of field service appointments by managing technician routes, communicating with customers, and resolving conflicts as they arise.

Overview:

Superior Water and Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You’ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive.

Key Responsibilities:

• Schedule and dispatch technicians for service, install, and maintenance
• Utilize the “dispatch for dollars” philosophy to drive the most positive customer experience and revenue opportunities
• Monitor real-time changes to routes and adjust accordingly
• Communicate clearly with customers and techs
• Track job progress, arrival times, and completions
• Resolve scheduling conflicts or delays
• Maintain accurate records in dispatch software

Requirements

Qualifications:

• 1–3 years of dispatching or administrative experience
• Familiar with service software or CRM tools
• Comfortable in fast-paced environments
• Strong communication and organizational skills
• Must pass background check and drug screening

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and paid holidays

Why you should work with us

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services and our family of brands, we do more than fix pipes, service HVAC systems, and support customers. We are building a platform where people can grow, lead, and thrive.

Our company is scaling with intention, strong values, and a commitment to serving our employees, customers, and communities with excellence. Every team member plays an important role in helping us improve systems, strengthen operations, develop talent, and raise the standard for what home services can be.

We believe in accountability, ownership, teamwork, and operational discipline. Employees who join Intermountain Home Services become part of a growing organization that values strong performance, practical problem-solving, and people who want to make a meaningful impact.

Superior Water and Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.