Service Dispatcher

Join us and take your career to the next level

We’re looking for a Service Dispatcher who is ready to take ownership of daily service delivery and customer support across Sweden.

In this role, you won’t just be scheduling jobs - you’ll be the backbone of our operational excellence in northern Sweden. Acting as the crucial link between our customers, field technicians, and suppliers, you will coordinate technician schedules, safeguard our service commitments, and ensure total customer satisfaction. It’s a dynamic platform where you will manage warranty cases, streamline return processes, and oversee invoicing preparation, directly impacting the success and efficiency of our regional operations.

If you are an organized, service-minded professional who thrives under pressure and enjoys juggling multiple priorities in a collaborative environment, we’d love to hear from you!

This role is based in Piteå, Sweden.

What are your key responsibilities:

• Service Coordination & Dispatch: Plan, schedule, and optimize the daily work of service technicians, primarily serving our customers and team across northern Sweden.

• Customer & Operations Support: Act as the primary, go-to contact for customers, suppliers, and internal service teams to ensure all service commitments are seamlessly met.

• Service Quality & Follow-Up: Evaluate completed work, monitor service quality, and maintain strong operational standards.

• Administrative Management: Efficiently handle warranty claims, process returns, and prepare accurate invoicing to keep operations running smoothly.

What we offer you:

“Customers depend on us. Our focus isn’t optional - it’s what keeps terminals running and trust alive.”

• Flexibility that works: Support for hybrid or remote working models alongside a healthy balance between work and leisure.
• Unlimited development opportunities: Continuous career progression and exposure to senior leadership and international markets.
• Innovative technology: Deep alignment with industry-leading, sustainable heavy mobile equipment and infrastructure.
• Meaningful work: Contribute directly to the efficiency and modernization of global trade networks.
• Strong company culture: Become an integral part of Kalmar's supportive, collaborative global community.

What you bring to the role:

Educational Foundation: Commercial and/or technical educational background.

Proven Experience: 3–5 years of success in a service coordination, dispatch, or operational role within the service industry (experience in the automotive sector is highly preferred).

Technical & System Savvy: A strong technical interest paired with solid computer proficiency; experience with SAP and Salesforce is considered a distinct advantage.

Organizational Excellence: Outstanding administrative capacity, a highly structured mindset, and a passion for organizing complex workflows.

Communication & Language Skills: Fluent in both Swedish and English (written and spoken) with exceptional interpersonal and customer-oriented skills.

Collaborative Spirit: A proactive team player who thrives in a fast-paced, high-energy environment.

Ready to elevate your career? Apply today!

We encourage you to submit your application as soon as possible. Interviews will be conducted on a rolling basis, and the position will be filled as soon as the most suitable candidate is identified.

Close date: 16/10/2026